Samsung

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Crack on the inside of the screen on my Samsung tv

by cobuckeye / February 2, 2010 11:28 AM PST

I've had a Samsung LN52A since Feb. of 2009. The TV has been great up until last week when a crack appeared on the inside of the screen. It lso has what appears to be an impact point but nothing hit the screen and there is no damage on the inside of the screen. It is still under warranty so I called, repair ticket 4006118722. The tech didn't call for almost a week and then had my wife take a picture with a phone and send to o him. His response was that the screen had been hit. He came out and said the same thing telling my wife that someone had to have hit the screen. Trouble is my wife and son were watching it when it happened. HELP.

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internal crack on lcd tv
by Musiclady121 / July 21, 2010 12:09 PM PDT

I had the exact same problem, we were watching the tv, and lines started appearing, and then what appeared like a crack. Samsung repair tech came out and stated that the tv was physically damaged. There is no damage to the outside of the sreen, tv was never hit, or dropped. It is in perfetly good shape and was purchaed in 1/10 and sill under warranty. Tech advised me that damage was our fault, and would not be covered under warranty. I took many photos of tv and emailed them to samsung, as it is quite obvious to me, and my husband who is an electrical engineer, that he damage is to the internal lcd board and that is where the crack is occurring. I was told I would here a reply in 2 business days. If you have any advice please let me know, as this was a perfectly fine tv, with no physcal defects, and it is quite apparent that the damage is internal. You can see when the tv is not on, there is not one crack or scatch on the screen.

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HELP
by yosay / October 19, 2011 5:59 AM PDT

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What was the result from samsung. I purchased my tv on labor day of 2011 and two months later the internal crack happened. My wife and I went grocery shopping and came back and noticed the internal crack. Today which is 19 of October I called samsung to verify what the problem could be and they said that it was caused by a sort of impact. That wouldn't be the case because my wife and I baby this tv. We can't even afford to buy another tv nor should we should've bought this. I even told the person that helped me that externally there was not impact and the screen was smooth. The lady said that usually that would be the case. It makes no sense what so ever. Can anybody help me deal with this because It's stressing the heck out of me knowing that I speant $500 bucks on a tv to turn out that it just became a really expensive house decoration. The sad part was Samsung didn't offer to help my solution. All they said was there is nothing they can do and and said sorry.

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by elitedata / October 20, 2011 5:33 AM PDT

You have a 52 inch 2008 LCD tv.
While i will acknowledge that some Plasma display Panels may suddenly crack on their own, you have an LCD display panel and LCD panels do not crack on their own, simply because the manufacturing process for a LCD Display Panel is completely different than that for an Plasma Display Panel.
They are just two very different display panels.
Just about all Glass Display Panels, regardless of type, have a protective coating to contain the glass in the event it should break, this is why the crack is not felt.
I am not going to delve into great detail as to why they are different, you can use Google for that.

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