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Could my problems running NFSC be a hardware problem?

by Aaron123321123 / October 30, 2013 12:03 PM PDT

I bought a new dual core i7 8 gigs ram geforce 740M laptop and I'm having a couple problems. Sometimes the cursor freezes for 5-10 seconds when browsing the internet, sometimes when listening to music on youtube the music "freezes" and repeats the same tone for 5+ seconds.

Also some days I can run Need For Speed Carbon on high graphics settings and it runs well other days I can't even run it on low graphics settings. I get extremely low framerates on those days like 1-3 frames per second. I made sure there were no processes running in the background.

How can I test if this is a hardware problem so I can get warranty replacement or repair if necessary? I'm running windows 8 and the game is compatible with windows 8 http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/ProductDetailsViewer?Name=Need%20for%20Speed%3A%20Carbon&vendor=EA&Type=Software&tempOsid=Windows+8

What could the problem be?

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All Answers

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additional information
by Aaron123321123 / October 30, 2013 12:05 PM PDT

Also I re-installed the graphics driver twice. Product name: HP Pavilion 15 Notebook PC product number f0G97UA#ABA

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Laptops tend to get hot and do this.
by R. Proffitt Forum moderator / October 30, 2013 12:12 PM PDT

I'd make it a return issue and try another make and model. HP's destruction of my last laptop in their service is why I write to let them have it back rather than let them repair it.

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Is it this model?
by R. Proffitt Forum moderator / October 30, 2013 12:38 PM PDT
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I can't tell if it's that model but the components look righ
by Aaron123321123 / October 30, 2013 3:55 PM PDT
In reply to: Is it this model?

My game star wars battlefront 2 can run smoothly on high graphics even up to temperatures of 65 Celcius, need for speed carbon usually creates temperatures in the 40s C.

How can I demand that HP return the laptop? I don't have much experience with returns through a manufacturer.

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Only when it's bought directly from them.
by R. Proffitt Forum moderator / October 30, 2013 4:30 PM PDT

Otherwise you deal with where you bought it. Given my last repair encounter with HP, I can't say I'd go back there.

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by Aaron123321123 / October 30, 2013 4:47 PM PDT

sounds good.

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Could it be that laptop is using integrated and graphicsCard
by Aaron123321123 / October 31, 2013 6:37 AM PDT

I downloaded this program called GPU Z and it looks like I'm using both my integrated graphics and my graphics card. Could this be a problem?

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Just so you know.
by R. Proffitt Forum moderator / October 31, 2013 6:47 AM PDT

Folks have posted hundreds of times that question regarding GPU Z. I must defer to the prior discussions.

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And if you can't find them, here they are.
by R. Proffitt Forum moderator / October 31, 2013 6:51 AM PDT
In reply to: Just so you know.
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that google search didn't have my answer.
by Aaron123321123 / October 31, 2013 7:05 AM PDT

I'm not saying that it doesn't show my video card. There is a dropdown menu which shows both the integrated graphics and the graphics card. The integrated graphics appears to be always at 100% usage while the graphics card goes from 90 to 100% when I'm gaming.

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The link was busted.
by R. Proffitt Forum moderator / October 31, 2013 7:07 AM PDT

But it's a common question and I hope that you and HP can sort it out.

It would be true for the 100% and such other usage in most if not all games. You are repeating prior discussions and I can't give you a summation here. It won't fit.

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Ok I tried to search cnet for "GPU Z" and no relevant result
by Aaron123321123 / October 31, 2013 7:13 AM PDT
In reply to: The link was busted.

What question should I pose to HP?

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Exactly what you asked here.
by R. Proffitt Forum moderator / October 31, 2013 1:13 PM PDT

You are running some game and getting low, inconsistent or such FPS.

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