Internet Service Providers forum

General discussion = LEAD BALOON

by Integrity / March 26, 2009 1:32 PM PDT

Think is a real bargain. I initially did because it does not require a contract, its LOOOWWWW 6 month initial pricing, its integrated free support, and its file compression accelerator software. It functions well for a while before it slows dramatically and eventually freezes my FireFox Browser.
Their child support team indicated I MUST shutoff BOTH my FIREWALL and MY RESIDENT VIRUS PROTECTION just to download their accelerator software. Naturally I did NOT adhere to their advice, and in fact, after I installed the accelerator and got it working, my "A squared" malware program detected a high risk TROJAN was installed in the COPPER high speed PROGRAM FILE FOLDER.
I had Net Zero without the accelerator software and it was by far faster, most of the time, and more reliable than the with high speed. I also had Juno and it was comparable to Net Zero. The one possibility I have not tried yet is to see if I require a firmware update for my modem. Their ******** child support team did NOT suggest this, but it appears like a logical troubleshooting possibility. I am certainly happy, at least, that I do not have a contract commitment associated with COPPER, so if the response does NOT get up to PAR by the end of my first month evaluation, I shall drop it like a bad habit, without a contract penality.

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Trial Review Update
by Integrity / July 4, 2009 4:54 AM PDT

I have almost completed my 6 month evaluation of my newly established ISP. I therefore believe this forum deserves an update at this time. On a scale of 0 to 10,. [Given that average is 6], my overall experienced rating would be a 3, only because I firmly believe there are probably worse ISP's out there.

On the PROS side of the equation:
The 6 month Trial cost is about $5/mo for regular & about $7.50/mo for compressed file High Speed service, that includes unlimited service with unlimited Windows support.
A service commitment contract is not required.
Received only 2 busy dial-up signals in the trial duration.
Obtained telephone support services in a timely manner after getting through their menus.

On the CONS side of the equation:
The initially given dial-up number received a server error during the entire trial.
Received server error messages during dial-up on a few other phone numbers.
Although initial net transmission throughput was good it deteriorated at various times, resulting transmission stoppage.
Hang-up and subsequent redial-up was required to reestablish net transmission, [surfing].
Repeated , well over 6, service attempts did NOT solve the transmission throughput problem, and 3 different recommended modem initialization string additions, only FROZE UP my Win XP Operating System, so that my only recourse was to depress the POWER OFF SWITCH, to reestablish XP operation.
Frequent interruptions with the following MESSAGE: The network link was interrupted while negotiating a connection. This sometimes requires REDIAL-UP.
The bandwidth meter appears to display incorrect information. When it depicts I am connected 48Kbs and downloading at about 6KB/s, my download manager and some malware up-daters indicate I am downloading at only about 4KB/s.
I found that now I am actually getting better overall system response by un-installing the Copper HS software.

My requirements for an Internet connection are threefold; Accurate, Repeatable, and Dependable.
My observation is that software in conjunction with its servers, does NOT provide a DEPENDABLE INTERNET CONNECTION. My further observation is that does NOT have adequate support to assist its CUSTOMERS in transmission problems.
Although part, if not all of Copper's problem is probably the Micro$scum OS, since Copper does NOT currently support Linux, [Ubuntu in my case], I do not currently recommend it.

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by wolfman7775 / January 19, 2010 6:36 AM PST
In reply to: Trial Review Update

I am a current customer with and i run ubuntu myself. I connect with their service just fine with it. I also run a linux computer with it as well. The only thing they don't do is actually tech support those systems but you can connect with them. Try doing your research a little bit better

Collapse - newbie!
by wmberley_guy / November 7, 2011 11:20 PM PST
In reply to: actually

I have had them 28 days now, I had people pc for 6 years they were awful. Although the tech support is nice and speaks English 9 times out of 10 I can figure it out myself unless I need an access number or some info they know only. i am having a ton of browser issues with fire fox I thought that maybe the version I had was incompatible with Windows XP. I uninstalled the high seed for a while first. Them I changed to an older version 5.0 we'll see how that works. The proxy settings I thought may have been causing issues not sure. But firefox wouldn't load certain common tabs, some would and then wouldn't. Their tech support after a while had no clue. I found myself rebooting a lot, and running netsh cmds. to clear stuff under the run winsock reset log, flush dns that sort of thing. I didn't have to do this stuff before I got copper .net Bu tI also clicked on a Firefox update that popped up about the same time I started with them. My question is I don't know much about them other then their tech support speaks English. should I ditch the high-speed. I get a good connection speed, always have. If it's not helping why pay extra for it. Interested in suggestions please.

Collapse - newbie! part 2.
by wmberley_guy / November 7, 2011 11:25 PM PST
In reply to: newbie!

Also I switched to Firefox 5.0! Which version works the best with Windows XP? i don't want too old a version that it's security risk or unsupportable soon. but in the same instance don't want one too advanced that it wont work with XP!
OK that's all.

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