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Speakeasy

Rant

"Contact Us"

by PorkyJJ / June 13, 2012 8:24 PM PDT

I don't know if I am alone on this issue or not....

Since were all online I tend to use the websites to my advantage for research. With that I will use the "Contact Us" feature on each website to ask questions about product A or B, for parts, repairs and yes even the odd complaint. Most often I may submit these emails early in the morning (while I'm brightest) and head off to work. I don't have time throughout the day to call 1-800...numbers.

My problem is that I am finding way to many companies do not answer emails. The worst offenders are the bigger brand name companies. It's as though the pick and choose what they want to or do not want answer (whether or not they know the answer). Some conpaies provide a tracking number but even those are not followed up on.

I don't know if it's due to cut backs, attitude or have they heard too many complaints about stuff made in China. Or do most just not care any more?

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Collapse -
I had occasion to use that feature yesterday
by JP Bill / June 13, 2012 8:34 PM PDT
In reply to: "Contact Us"

had a reply within 6 hours..

I received a response within 2 days the dozen times I've used it.

Collapse -
more on contact us
by PorkyJJ / December 14, 2012 9:32 PM PST

I do a lot of product research. I find if I'm not happy with a product I'll certainly express my views. We know that most companies will not respond to negative reviews of their product or services yet they need to know how good or how bad their service or product is doing in consumerland.

Conversely, if I have questions about product in order that it might help me decide to but it or not, I find too many times companies just do not reply. Either the dollar value for the product mentioned does not justify the time invested for a reply or the person on the other end doesn't have the answer.

I'm sure, also that too many companies making their cutbacks have cut back on the front liners of the company and their website information suffers .

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