Windows Vista forum

Question

connectivity/Outlook/software installation problem

by Newbie999 / December 6, 2012 9:17 PM PST

Dear wizards, can you help with the following problem?

[+] Firefox works
[+] downdloading files works (antivirus/Java etc.)

[-] antivirus/Java etc. installation gets interrupted (error message: 'current settings prevent a connection to the internet')
[-] Internet Explorer (backup browser) starts ok but does not open any pages at all.
[-] Outlook opens but does not send/receive ('server cannot be found on network')

[Windows Vista SP3]

Thanks for your help.

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All Answers

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Answer
Re: connectivity troubles
by Kees_B Forum moderator / December 6, 2012 9:22 PM PST

How do those programs behave if you boot into Safe Mode and try again?

Kees

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problem persists
by Newbie999 / December 6, 2012 11:25 PM PST

Hi Kees,

When booting up in Safe Mode with Networking, the problem is exactly the same, i.e.:

Firefox opens pages and downloads files without problem, but when installing downloaded software (antivirus etc.) an error message pops up: 'The installer cannot proceed with the current Internet Connection settings.'

while Outlook displays this error message: 'The server name you entered cannot be found on the network.'

[PS: I should have specified that this is not a wireless problem; I am connected/wired to a broadband modem.]

Any suggestions? Thanks. Newbie

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Did you compare ...
by Kees_B Forum moderator / December 7, 2012 2:57 AM PST
In reply to: problem persists

the Internet Connection settings on your machine with those on a laptop (of a friend or family member) that DOES work with your modem? Were they the same?

Kees

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problem persists/worse
by Newbie999 / December 18, 2012 8:57 PM PST
In reply to: Did you compare ...

Hi Kees,

I finally managed to check out the modem with another laptop which works fine; the limited connectivity must be due to a problem with the settings on my comp.

In the meantime two additional problems have cropped up: a PDF maker no longer works with MS Word and MS Word can no longer find or install printers.

Would it make sense to do a system restore? (I've never done one before.)

Thanks for your help!

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