Networking & Wireless

General discussion

Connectivity Issues with Netgear WGR614

by WallyPA / March 25, 2007 11:56 PM PDT

Hi all,

I'm hoping someone can help me out with a connectivity issue I'm having on my home wireless network.

The Basics

I have cable internet hooked up to a Netgear WGR614v5 wireless g router. The router has a desktop PC connected via wire and this connection is always good and never an interuption. I also have my work laptop and my wife's work laptop connected wirelessly. I set up a WEP secure network a while back. My wife's laptop is using a Belkin wireless g network card.

The Problem

Maybe a year ago or so, the connectivity on my wife's laptop was disconnecting very frequently - like every few minutes. So I put in a new wireless card and the problem seemed to be fixed. Recently (past several weeks), the wireless disconnects very frequently again. Someone said that maybe the card was bad, so I put in a new card last night. I couldn't connect, so I called Belkin and they got me to connect. However, after the call with Belkin, the connection was disconnected again after a couple of minutes.

I then upgraded the firmware and as part of that also reset the router to the factory settings.

Now, when I try to connect wirelessly, it starts to connect and then says "acquiring newtork address" and this is where it seems to get hung up.

Does anyone have any advice?

I plan on trying my work laptop tonight to see if it's maybe an issue with my wife's laptop. Is it possible that the router may be bad? Can the router work for the wired connections but not work for the wireless connections?

Thanks in advance for any help!

- Matt

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Additional Information
by WallyPA / March 26, 2007 2:02 AM PDT

Some additional information that hopefully will help in troublshooting:

My wife can connect to unsecure wireless signals in the neighborhood and connect to her work's VPN. Does this lead me down the path of (a) wireless security settings are not correct on laptop and/or router? or (b) Netgear router has a problem?

Thanks again.

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Or...
by R. Proffitt Forum moderator / March 26, 2007 2:52 AM PDT
In reply to: Additional Information

The firmware needs an update. Some will dismiss this but it's part of the things I do to get wifi networks back and working. You don't want to know how many will ask Why? or Why did that fix it? For that I defer to the makers of these things. I will not dive into that but share that I have my protocol and work that.

Bob

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Firmware
by WallyPA / March 26, 2007 5:55 AM PDT
In reply to: Or...

Thanks Bob for your reply.

I did update the firmware last night with the latest version from the Netgear site. As part of this process, they had me erase all of the configuration settings so it would default back to the factory settings. I've read elsewhere where people have done a hard reset on the back of the router. I assume what I did (i.e. erase settings) serves the same purpose.

Any other thoughts?

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Update - Problem Solved with New Router
by WallyPA / March 29, 2007 2:39 AM PDT
In reply to: Firmware

All,

Just a quick update to closeout this problem. I troubleshooted the issue with my ISP tech support and we ended up targeting the router as the problem. At that point, I was so frustrated that the thought of a $40 new router fixing the problem elated me. So, I bought a new Linksys wireless-G router and everything is working great now.

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Quick fix
by PremT / March 30, 2007 4:35 PM PDT
In reply to: Additional Information

I had a similar problem with a Netgear WGR624. Connection kept dropping and resuming every couple of minutes, with two laptops. One has a built-in Intel 2200BG wireless adapter, the other an AT&T cardbus adapter. I turned the router off and let it cool down, and then turned it back on, but it still kept losing the connection. Finally, I changed the wireless setting to "b only" instead of b/g, and it worked like a charm. B is good for 11 Mbps, and my DSL runs about 1.5 Mbps, so I don't see a performance hit. I checked out some youtube videos to test the streaming speed, and didn't hit any bottlenecks. Granted, the range is probably diminished to some extent, but it hasn't affected me. My max distance is about 25 feet, and the signal strength at that distance is still excellent. Hopefully this helps somebody else with the same problem.

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