Laptops forum

General discussion

Connecting devices via USB causes laptop to shut down...

by zaskargt / September 10, 2010 1:46 AM PDT

Whenever I attempt to plug in any external device (external hard drive, iPod or digital camera) in to my laptop via any of the USB ports, as soon as the device lead is inserted the laptop shuts down. The laptop will not restart with the device and lead still connected but will restart once they are removed. Once restarted the laptop works as it should. This is a recent problem - prior to this the laptop has been working fine with USB devices.

I have also tried connecting just a USB lead with no device on the other end to the laptop and this also causes shut down.

I have connected the external hard drive, iPod and digital camera to another laptop and they mount, show and transfer files as expected.

Thanks

Post a reply
Discussion is locked
You are posting a reply to: Connecting devices via USB causes laptop to shut down...
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Connecting devices via USB causes laptop to shut down...
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
A test I use.
by R. Proffitt Forum moderator / September 10, 2010 4:21 AM PDT

I go get the UBUNTU LIVE CD. (see google)

Now I re-test the machine while it has booted UBUNTU from the CD (no install!) and see what happens.

If it works, the OS is likely damaged. If it fails, the machine needs repairs.
Bob

Collapse -
USB devices shutdown laptop
by yus2aces / September 13, 2010 10:57 PM PDT

The problem is in your machine or corrupted USB driver in your OS.
Please check your Event Viewer through your Administrative Tools in Control Panel.

Collapse -
USB devices shut down laptop...
by zaskargt / September 14, 2010 12:51 AM PDT

Quote: ''Please check your Event Viewer through your Administrative Tools in Control Panel.''

Thanks. What should I be looking for when viewing the Event Viewer?

Collapse -
Event Viewer
by yus2aces / September 14, 2010 5:27 PM PDT

Just look for the icon with the red sign, or remember at what time the last shutdown happens and see the error description.

Is this happening from the beginning of using your computer or just recently? Have you try to plug your USB from other port available in your computer? What's the result? Is it still happening?

Collapse -
LAPTOP CLOSES DOWN
by UKPATRIOT9 / December 1, 2011 12:09 AM PST

Just read your post of 2010 have you solved the problem as I have the same results on my Dell laptop, I'm told it an electrical fault that results in a new motherboard required.

Regards

Dennis


DELL INSPIRON 9400

WINDOWS XP

Collapse -
(NT) Did you try the test noted?
by R. Proffitt Forum moderator / December 1, 2011 1:47 AM PST
In reply to: LAPTOP CLOSES DOWN
Collapse -
Connecting devices via USB causes laptop to shut down...
by User-_-Name / November 16, 2013 1:37 AM PST

Your problem has nothing to do with software..... check your power supply, it has to be the same voltage (or higher) that has your laptop.

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Tech for the school year

Smart tech for smart students

Forget the pencils and notebooks. Gear up your students with these portable and powerful note-taking machines.