Desktops forum


Computer will not shut down

by Tidenova / August 22, 2013 1:13 AM PDT

Hey all.

For the first time ever I had my computer built rather than pre-made. I was not the one who built the computer so I don't really know that much about building. I will break this up into a description of the computer and the problem to make things easier:

The computer:
Gigabyte GA-Z77X-UD3H Motherboard
Intel i5 3.10 Ghz processor
GeForce 550Ti video card
ScanDisk 120 GB SSD (mainly just for OS or quick startup programs)
WD 2.0 TB external hard-drive (for main storage)
Roswell 350w max powersupply model number LC-8360BTX (not sure the numbers)
- I was told by the guy that built the computer that in all honesty I could probably use a stronger powersupply, but that's just extra info.

So THE PROBLEM, I formatted the SSD and reinstalled Windows 7 and after that I have generally 3 things happening:
(1) The major issue is that the computer will not shut down or go into sleep mode. When you shutdown it clicks off completely (you can actually here it shutdown) then restarts itself. When it goes into sleep mode (whether you put it in sleep mode or it goes into sleep mode on it's own for a power save move) it restarts. The only way to shut it down at all is do hold the start button down till it shuts off.

(2) Whenever it restarts it does not remember the downloads or updates I have made to it. Example, I plugged in the external hard drive, it found the drivers and set everything up, and I run some programs from the external hard drive (like iTunes) that merely have a shortcut on the desktop. When the computer restarts that link no longer works. Further more the shortcut for the external hard drive no longer works (it has a question mark next to it) and I have to unplug and plug back in the external hard drive just to get it to recognize it again. I bought Rosetta Stone a while back and when it restarts the link to Rosetta Stone says fatal error and I have to re-download it from the website again.

(3) I have 7 USB ports, only 2 are working. Under device manager the only driver that is recognized as being missing (yellow exclamation point) is the SM Bus Controller.

Keep in mind this all could be needing to download the right drivers or BIOS setting setup...and I have no idea how to do any of that. The person that built my computer lives 3 hours away and works all the time, hence not being able to get help from him.

Thanks in advance for any assistance at all.

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All Answers

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There's an issue at the very beginning
by R. Proffitt Forum moderator / August 22, 2013 1:21 AM PDT

You wrote "formatted the SSD and reinstalled Windows 7 and after that I have generally 3 things happening:"

1. I never format a drive prior to the OS install. I leave it unpartitioned and let the Windows installer do the partitioning and formatting (one thing is not the other.)

2. I do not expect the machine to work right until there are many drivers installed.

3. About the BIOS. I use the defaults and the latest BIOS. If the defaults do not work, and unless there is a very good reason from the board maker, this board is declared unfit and sent back for another model. You learn this after dealing with it too many times.

Hope this helps, but the first install at the very beginning is something I would never do. (item 1)

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Not what I meant
by Tidenova / August 22, 2013 1:25 AM PDT

The Windows install formatted the SSD, not me. When installing Windows 7 it asked if I wanted to format and I said yes. So there is that.

Only 1 driver is said to be missing per device manager and I thought I downloaded all the drivers from the motherboard website, so I don't know what to do there.

I don't know anything about BIOS, I just know that it updated itself once while all of this was happening. I don't know if any of those settings need to be changed, or if anything needs to be done with it at all...just kinda throwing it out there that I know nothing about it.

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Only 1 driver is said to be missing per device manager and I
by R. Proffitt Forum moderator / August 22, 2013 3:12 AM PDT
In reply to: Not what I meant

"Only 1 driver is said to be missing per device manager and I thought I downloaded all the drivers from the motherboard website, so I don't know what to do there."

NOTHING has changed in over a decade in this area. I would be repeating the web but when you install Windows you can never use Microsoft's update driver or device manager to determine what to install.

Again, your machine's designer must supply an install procedure if not a general plan. My plan varies with the hardware and not a SINGLE INSTALL like you described ended up with the Intel app I find after my usual installs.

--> ABOUT THE BIOS. Use the old school method and check the version, then check the maker's site and compare. This is de riguer so I won't expand on this.

OK, the BIOS matches and is at the defaults. The OS did the partitioning and formatting (I'm a little unclear if you know the difference from partitioning to formatting.)

-> This means we need to know exactly what the plan was.

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I do know the difference
by Tidenova / August 22, 2013 3:39 AM PDT

I do know the difference between partitioning and formating, when I described initally what had ben done I was not talking about the steps in literal order of completion (I said formatted then installed Windows). I installed the windows setup and IT did the formatting when it asked if I wanted to FORMAT the drive.

As far as the plan, I've tried to get him on the phone. As far as I know he set everything up and then installed all the manufacturer's drivers. The one that is missing (that did not setup with the other drivers I downloaded for some reason) is the SM Bus Controller, which is a big one...I know.

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Since it's a SSD
by R. Proffitt Forum moderator / August 22, 2013 3:42 AM PDT

And it's an Intel what about Intel's RST or whatever they call that now?

I don't see a good plan here. So I can't see where it went wonky. We know not to use Driver Update (windows) and we do have the generic plan just like we did a decade plus ago.

All this has a lot of folk asking a lot of questions. The industry had decades to sort this.

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Just for giggles
by Tidenova / August 22, 2013 4:22 AM PDT
In reply to: Since it's a SSD

I went to Intel Driver update utility and had it automatically identify and find drivers. It found a few but the strange one was the Intel Chipset Software Installation Utility, the "Product Detected" was blank.

A search of the download center finds a driver for my Intel i5 / Windows 7 ultimate 64-bit. Would this possibly remedy the blank driver being found in the "Product Detected"? Or is this unrelated?

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I use the old ways.
by R. Proffitt Forum moderator / August 22, 2013 4:37 AM PDT
In reply to: Just for giggles

I find the intel chipset driver package for my machine and install it.

Since this is an Intel machine with SSD the Intel RST (or whatever it's called today) is found and installed.

None of this is automagic.

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