Windows 7

Question

Computer shuts down while in sleep mode

by Zephyr54 / November 26, 2012 11:40 AM PST

The problem started when I clicked on an image in google images. The computer shutdown immediatly and when I restarted it I got the notice that it had shutdown badly and options of starting in safe mode or normally. I started it normally and system repair ran. I finally got it started and everything seemed fine until I left it in sleep mode. When I came back it had shutdown and I had the same problem starting it. This has happened several times. If I shut it down and restart it is fine. I have System Mechanics Pro and scanned for malware and found none. Now when I search on google I am being redirected to other websites every third or fourth time. What do I do?

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All Answers

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Answer
Additional Information
by Zephyr54 / November 26, 2012 1:24 PM PST

I use a Dell Inspiron 1545 with Windows 7 - 64 bit. I'm not a computer guy and don't know how to describe the problem in tech terms.

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Answer
Update drivers
by Manpreet_C Dell staff / November 26, 2012 3:59 PM PST

Hi,

This issue can occur due to a driver corruption.
To begin with, update BIOS.
Before flashing the BIOS please check the following:
* No external devices (printer, USB drive, SD card, DVD) should be connected.
* All other programs should be closed and documents saved.
* The AC adapter and battery should be connected during this process. The battery should be 10% or more than 10% charged.
* Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.
The laptop will reboot after this update.
Hereafter, update Chip-set driver and reboot PC.

Now, update the video driver. For integrated graphics: download and install this driver.
For ATI graphics: download and install this driver. Reboot PC.

Once done, revert after observing the sleep behavior.

Thanks and Regards,
Manpreet C

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UPS
by Zephyr54 / November 27, 2012 2:29 AM PST
In reply to: Update drivers

What if I don't have easy access to a UPS? Can I still try this? How long will the whole procedure take?

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The UPS is more for desktops or laptops when
by R. Proffitt Forum moderator / November 27, 2012 2:32 AM PST
In reply to: UPS

I use such for laptops when the battery has failed.

If your laptop is in good shape, runs on the battery for a full hour then I can skip the UPS.
Bob

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