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Computer Help

Question

Computer keeps resetting when connected to the internet

by mrmrscarr / April 15, 2013 12:30 PM PDT

Within the last two weeks, my boyfriend has not been able to get on the internet with his Toshiba laptop. Whether it's using an ethernet cable or WIFI, the computer will automatically restart. I have tried everything I could think of to fix it. I've ran Malwarebytes. I've tried system restore. I've uninstalled/reinstalled devices. I've attempted to run Windows Update but failed due to the resetting. Better yet, anything dealing with connecting to the internet has completely failed. I wouldn't mind restoring to factory settings if I knew for sure that Windows 7 would also restore. I have no disc as this laptop was not accompanied by one. This computer doesn't have any programs of value as it's only used for iTunes and the internet.

Someone please help me.

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Clarification Request
You may want to make the restore DVDs now.
by R. Proffitt Forum moderator / April 15, 2013 12:36 PM PDT

Can you share why the delay?

All Answers

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Answer
Many computers come with a restore
by glb613 / April 15, 2013 8:56 PM PDT
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Answer
Issue
by pgc3 / April 15, 2013 11:25 PM PDT

Have you tried booting into SAFE MODE ? Boot to Safe Mode, scroll to Safe Mode With Networking and see what happens, IF you can get there and IF you can get a hook up ..run Malwarebytes in that mode...

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safe mode
by mrmrscarr / April 16, 2013 10:13 AM PDT
In reply to: Issue

I've tried booting in safe mode, and safe mode with networking. As long as there is no ethernet cable or wifi turned on, the computer will remain on. I've ran malwarebytes in normal, safe mode, and safe mode with networking. It will keep saying trojan in C:\windows\svchost.exe

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My dad's PC had that Zero Access rootkit.
by R. Proffitt Forum moderator / April 16, 2013 10:21 AM PDT
In reply to: safe mode

You can read what others wrote about it http://forums.cnet.com/7723-6132_102-578886/zeroaccess-rootkit-symptoms-found/?tag=contentBody;threadListing

That one had us reload the OS for a short list of reasons. Even today the repair appears to be too deep to repair with ease or without cost.

While you have access to your files I'd get ready with backups (at least 2 copies on 2 devices) and read Grif's advice for scans as I only needed RKILL to detect that pesky infection. Here's Grif:
http://forums.cnet.com/7726-6132_102-5098912.html?tag=posts;msg5099421

Bob

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