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Question

Computer freeze while reloading system

by Pmevs01 / June 15, 2013 6:13 AM PDT

My Gateway notebook hard drive crashed last week. I ordered and installed a new hard drive and had new boot disks sent to me by Acer. I installed all the disks in order and when they system is trying to boot up, I keep getting "Windows could not complete the installation. To install Windows on this computer, restart the installation". When I shut it down and restart, my computer freezes up with "Setup is starting services" and it never goes anywhere.

Any assistance would be greatly appreciated.

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Clarification Request
Too little detail.
by R. Proffitt Forum moderator / June 15, 2013 6:23 AM PDT

I see the make but no model. Not OS listed and well, there's so much to check. If this was an early model with XP (the one without SP2 or later) and the new drive was over 127GB then what you noted is to be expected.

It can also happen if anything is plugged into USB ports and well, I'd be adding some 100 things to check.

Tell all! Tell more.
Bob

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Computer freeze while reloading system
by Pmevs01 / June 15, 2013 11:15 PM PDT
In reply to: Too little detail.

Thanks for the response Bob.

This Gateway notebook is a NV59C06u with windows 7. The 500 Gig Western Digital hard drive crashed on me. I removed the hard drive and bought the exact same one online. I needed reboot disc, so I went back to the mfg and bought the reboot discs. When I installed them, they all took until I needed to restart the system. Now it is stuck.

Thanks

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Small world.
by R. Proffitt Forum moderator / June 16, 2013 3:27 AM PDT

I had a similar lockup and to solve it was not trivial. I had to go get a current version of GPARTED which I was going to delete all partitions on the drive so I could try again.

However this machine had the new UEFI BIOS with the Secure Boot so I had to research more about enabling CSM (Corporate Stable Mode) and then my GPARTED CD would boot and I cleaned off the HDD of all partitions.

Now the restore media would work after I loaded the BIOS defaults and the default included a boot to CD/DVD first so I was done.

-> This brings up a good point. Not everyone is a mechanic.
Bob

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Computer freeze while reloading system
by Pmevs01 / June 15, 2013 11:16 PM PDT
In reply to: Too little detail.

Also - I do not have anything plugged into any USB port.

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