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Computer freeze-up During Download

by GreenEggsNHam / July 9, 2004 4:18 PM PDT

First the specifics on my computer:

Model: Gateway 500SE
Intel Pentium 4, 1600 MHz, 100MHz external bus
Memory: 768MB physical
Windows XP SP1 (Windows XP 5.1.2600 Service Pack 1)
Intel Intel PRO/100 VE Network Connection, Cable Modem

My computer will often freeze-up during a high-speed download, or when I'm downloading a few things at once. If I'm able to bring up the task manager (which I'm not able to do), I've noticed that it'll say CPU usage is at 100% when the problem occurs. More often than not, the computer freezes up before I'm able to bring up task manager.

For instance, It's happened if I'm using a bittorrent program to download large-sized files (television episodes) and when I've tried to download trial versions of software programs.

Some related things I've noticed:

--Task manager will not work, and I have to either unplug the computer or turn off the computer without shutting it down. I've waited half an hour sometimes to see if it'll unfreeze, all to no avail.

--I've been able to bring up My Computer, and cannot open "view system information" but can open other options in My Computer. Don't know if that's worth mentioning, just thought I would because I noticed it.

--Just before the computer freezes up, the internet connection will die completely.

--I've run a few different virus checking programs (Norton and Housecall), and they have come up with nothing. Also using ZoneAlarm Firewall program.

This has been happening for 2 weeks, and cannot figure out what is causing the issue. Any ideas?

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Re: Computer freeze-up During Download
by Ross / July 9, 2004 10:30 PM PDT

Well just a guess but do you have your anti virus and fire wall going when down loading if so shut them off and restart when your down load is done??:)

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Re: Computer freeze-up During Download
by Yew / July 10, 2004 1:03 AM PDT

ZoneAlarm, IMO, is a worthless POS not worth the price of free. It's a major resource hog and is well known to cause problems with a large number of apps.

Norton AV is also not exactly the greatest. There's a couple of trojans out there right now which manage to completely escape detection by Norton.

I'd start by replacing ZoneAlarm, but I can tell you that all software firewalls will cause you to have a large number of hash failures with Bittorrent. But in my experience, Kerio was probably the least resource intensive, Sygate being the worst, barely edging out ZoneAlarm for worst software firewall. You might just want to wait for XP SP2 which will have a rather significant upgrade to the XP firewall. It won't compare to a good firewall, but it will probably offer all the protection the average person needs.

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Re: Computer freeze-up During Download
by GreenEggsNHam / July 10, 2004 2:26 AM PDT

I don't think it's a Norton or ZoneAlarm issues, because I had them both long before this problem started. But just to give it a shot, I turned them both off while downloading. Tried it two times, and each time the same thing happened. Something I noticed this time is that even if I'm able to close the browser and other programs before the computer freezes up, the connection still dies.

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(NT) (NT) Have you tried System Restore to date bef problem?
by glenn30 / July 10, 2004 8:30 AM PDT
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Re: (NT) Have you tried System Restore to date bef problem?
by GreenEggsNHam / July 10, 2004 1:47 PM PDT

Yeah, that wasn't an option. In order to do a virus check after all this started happening, it had to erase all the previous system restore dates.

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Generic things I do.
by R. Proffitt Forum moderator / July 11, 2004 1:39 AM PDT

1. All spyware must die.

I use Spybot, Adaware, Cwshredder and Housecall. All items found are ejected.

2. It's hot in here.

Just to sniff out a heat issue, remove the case cover and see if the issue subsides.

Bob

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Re: Computer freeze-up During Download
by GreenEggsNHam / July 14, 2004 7:20 AM PDT

Got it!

The issue was the newer version of Zone Alarm. If you don't have the ZA Pro, you cannot configure port blocking, and Zone Alarm (the newer version anyway) automatically blocks many ports. Nothing you can do about it unless you get Pro. You cannot even solve the problem by turning it off! You have to uninstall it and remove all the registry information. Annoying!

Anyway, thanks for the advice. Happy

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