Ask the owner about how often they used "canned air" on the vents. If they don't know or ask what is canned air, then you know to begin the cleaning.
I have a Dell Inspiron Laptop that has suddenly started freezing up. I ran a virus check, no problem; ran a spyware program - no problem.
Someone told me to run msconfig and I wasn't sure what to do so I closed that out. Now I can't even get on the Internet!
What other options do I have?
Windows XP Professional