HP forum


Complaint to hp laptop

by HASSANAGHA12 / January 18, 2012 8:51 PM PST




/* Style Definitions */
{mso-style-name:"Table Normal";

Dear sir or madam,

I am writing this to complain about the poor support
services by HP. The following is the content of the email I have sent several
times to different departments. There has been no convincing reply /solution to
the issue yet. I want you to help me and tell me what to do about it.

"I do not know how many emails I have sent to Hp support in
South Africa, and to the customer service in Dubai international Airport since they
have already been 50! I am tired of explaining the problem to everyone because
nothing is not happening about that! It has been 4 months I am involving with
this issue. I bought 2 HP laptops which obviously is not going to happen again
throughout my entire life and my friends' too! The units did not work properly
from the very first week I purchased them from Dubai International Airport. Here,
in South Africa, the technicians told me they are neither able to repair them, nor
to provide us with new ones, so I sent them back to Dubai to replace them with
new units, but what they did was to repair them. Please keep in mind that I am
not going to use new laptops which have been repaired and have replaced main parts
any longer! I am feeling sick about your poor support services for HP. At the
time of purchasing, the salesman told me it has global repair/exchange
warranty, but it seems it has been a big lie! I do not stand this anymore. I
already was not able to do my job since I had bought it for work. Unless you do
not provide me with 2 new units immediately, I am going to act publicly about
it and also claim for these 4 months I could not do my job. This is my last
warning to you, and I hope you will do something about it before too long. "


Post a reply
Discussion is locked
You are posting a reply to: Complaint to hp laptop
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Complaint to hp laptop
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


Free trip to the Grand Prix

Don't miss your chance to win a trip to the Formula 1 Grand Prix in Monaco for you and a plus-one.