This is not CNetUSA.com which makes or sells that item. So this is not their tech support but a discussion forum.
But if I was to look at this I'd make sure SSID broadcast is enabled as well as the firmware in the router the latest or at least what the maker's tech support reccomends. I'd also use the latest drivers for the USB dongle.
There are also issues with some devices and WPA2 so I drop security to none or at least go to a hotspot and try the new hardware there. Finally there can be issues with some machines where the owner installed the OS but doesn't know about motherboard drivers. They'll see this issue as well. Since you didn't tell much in your post I've hit all the usual issues in short form and hope you see something you can use.
"hope I have given you enogh information about this case, if not let me know!!"
You didn't give what was asked for when you posted. See those words in red. It saves everyone time if they read and follow that note.
Hi, I have a problem using this product. Not really a problem with the installation, but after the installation, the program can't find my wireless network(SSID), even if I'am sitting beside the wireless router. I have tried this on several computers and I get the same problem, can't find the wireless network.
I hope you can help me soon!!!
If you have a new driver, let me know. I hope I have given you enogh information about this case, if not let me know!!
OS=Windows XP SP2