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CNET TechTracker Misinformation. Why?

by hoosier01 / July 3, 2012 2:03 PM PDT

After a scan, my CNET TechTracker says that :

My "YTD Video Downloader" software is Out of Date and the Latest Version is 3.9

but this software on my computer says it is already Version 3.9

My "Kingsoft Office 2012" software is Out of Date and the Latest Version is

but this software on my computer says it is already Version

Why is this happening?

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All Answers

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Did you update these
by MarkFlax Forum moderator / July 18, 2012 6:44 PM PDT

via TechTracker, or yourself, manually? Or perhaps the software themselves updated?

Which ever, let Tech Tracker re-scan your system.


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I Let Tech Tracker Update Them
by hoosier01 / July 18, 2012 11:14 PM PDT
In reply to: Did you update these

I did have Tech Tracker rescan, but results still the same

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I see.
by MarkFlax Forum moderator / July 19, 2012 6:23 AM PDT

I have alerted your post to get one of the Tech Tracker team to call in.

Good luck and hope you get this sorted.


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Troubleshooting this issue
by CNETSupport / July 19, 2012 6:39 AM PDT

Hi hoosier01,

There are a few reasons TechTracker may report a version as out-of-date when it is actually up-to-date. Most often, our technology is at the mercy of developers and publishers who may or may not consistently update their application information within the program's files, but for a more detailed explanation of possible causes of such issues, please see this page:

If CNET TechTracker is reporting a version which looks incorrect to you, there are a few things you can try, chiefly: restarting your computer, re-scanning with TechTracker, and performing a hard refresh of your browser.

To perform a hard browser refresh:

1. Clear your default browser's cache and cookies (at least all of those pertaining to the following domains:,, and

2. Completely exit/close out of all running instances of that browser.

3. Run another scan with TechTracker on your computer and click the "Get Updates" button or scan notification bubble to go back to your CNET TechTracker page.

If you still see some items misidentified as out-of-date after trying all of the above, we ask that you send us a report from the TechTracker site. To do so:

1. On your CNET TechTracker page, locate the item which appears incorrect.

2. Underneath the name of the program, click on the "Report a problem" link.

3. Select the appropriate Problem category/type, fill out a short description of the problem, and be sure to click the "Submit Feedback" button.

This will send the information we need directly to our software editors, who will then be able to research and ideally fix the issue.

You are also able to temporarily or permanently hide specific applications from your software list. To do so, locate the application on your list and click the plus sign beside the "Info & Settings" link beneath the software title, then click either the "Hide" button, which permanently moves the item to your Hidden list (until/unless you manually move it back), or the "Skip" button, which removes the item from your list until the next version is available.

CNET TechTracker Support

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