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Question

clueless

by BBail0306 / March 29, 2013 11:59 AM PDT

Hi I have a dell insprion laptop that I have had for years. I moved on to a different laptop. However, for my son's birthday I gave him my old laptop, bought and had installed a new hardrive so that the computer had nothing on it. It does have Windows XP. I figured when we got home we would just turn it on and our network would show up and we would choose it, get our password in and ....fresh start.
Well, when we turned it on, no network options showed up and I can't figure out what the next step is. Do I need to get the newest Base Station MN 700 disc for our Base Station and install that so he can join our wireless network? What am I missing? I am so clueless that I don't know how clueless this question will come across!

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All Answers

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Answer
Did you install the necessary drivers?
by glb613 / March 29, 2013 9:37 PM PDT
In reply to: clueless

Windows XP doesn't always install the drivers required for the hardware to work properly. Go to Dell.com, service and support, enter your service tag number and get the drivers needed.

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Answer
Check and verify...
by Willy / March 30, 2013 3:28 AM PDT
In reply to: clueless

I suppose you used the old Dell restore/recovery discs to reload the laptop back to day 1. Then you loaded any SP(service packs) from MS for XP. Once done, you loaded any network driver s/w for your int. wifi setup and made sure it was ready if separate Dell drivers disc. If any drivers are needed, visit the Dell support website and enter your service tag# and review what's available and the *required* drivers or s/w.

You can check your current driver preparatory and under the "device manager" review the status and if you find any red/yellow flags, they need attention, do what it takes. Reboot and retry you network connection. Also, if not already done if any network s/w that's provided by your network ISP, just in case it needs to be loaded. Last, be sure you turn-ON the network wifi setup via a physical switch at laptop(its active).

tada -----Willy Happy

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