Samsung forum

Question

Clear my Netflix name & password from Smart Hub??

by dallas7 / August 8, 2012 1:43 PM PDT

Last month I entered into the 30-day trail with Netflix. Upon first use of the Netflix app in my UN46D6000SFXZA I was prompted for and entered my login data. Thereafter the app no longer needed that data and connected to Netflix without challenge. Not satisfied with their service, I cancelled at the end of the trial.

I am unable to find anywhere in the Smart Hub interface where I can clear my data - obviously it's stored somewhere. I am reluctant to run the Netflix app fearing that they will consider that action to be my attempt re-starting the service. Or something to that effect where some one other than me would be able to do so.

I find there is a unique ID called "Netflix ESN" in the Settings Properties Detail but no apparent way to access it.

Where is my authentication data stored and how can it be cleared?

Thank you.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Clear my Netflix name & password from Smart Hub??
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Clear my Netflix name & password from Smart Hub??
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Re: Clear my Netflix name & password from Smart Hub?
by Samsung_HD_Tech Samsung staff / August 9, 2012 1:45 AM PDT
Collapse -
Still fuzzy on the Netflix thing.
by dallas7 / August 9, 2012 2:37 AM PDT

Thank you for the fast reply.
I'd rather not reset the entire Hub until I understand further:
"One requires opening Netflix..."
And then what?

Collapse -
Re: resetting account
by Samsung_HD_Tech Samsung staff / August 9, 2012 3:01 AM PDT

Dalas7,

You're going to think that I'm joking, but I'm not. Here's the procedure: open up the Netflix app and then press on the the control pad in fast succession the following sequence: up-up-down-down-left-right-left-right-up-up-up-up

Then after that series you should get a dialog box pop up; select deactivate.

If you want confirmation, here's the Netflix article: http://support.netflix.com/en/node/524#gsc.tab=0

As to why it's this odd series of button presses, I suspect someone at Netflix who developed the app for Samsung was a fan of retro video gaming because that series of button presses classically known as Konami code.

HD Tech

Collapse -
Konami Rules!
by dallas7 / August 9, 2012 4:37 PM PDT
In reply to: Re: resetting account

Nope. Not thinking you're joking at all! This is the third time in my ownership of AV gear that I've been instructed to go Konami on a remote to re-configure or fix something. It worked like a charm. Now I can stop worrying that a guest or family member won't inadvertently reactivate Netflix.

BTW, rumor has it if you hit down instead of that last up you'll deactivate everyone in your current time zone. Happy

Considering this is a Netflix thing, I'm angered they didn't inform me of said procedure when I cancelled. Like a Web site where you select your device, etc.

However, Samsung support here continues to exceed expectations. Thanks (!) and keep up the good work.

(No reply expected.)

Popular Forums
icon
Computer Help 49,613 discussions
icon
Computer Newbies 10,349 discussions
icon
Laptops 19,436 discussions
icon
Security 30,426 discussions
icon
TVs & Home Theaters 20,308 discussions
icon
Windows 10 360 discussions
icon
Phones 15,802 discussions
icon
Windows 7 7,351 discussions
icon
Networking & Wireless 14,641 discussions

Tech explained

Do you know what an OLED TV is?

CNET explains how OLED technology differs from regular TVs, and what you need to know to make the right shopping decision.