Browsers, E-mail, & Web Apps forum


Clean Machine, But Runs Slow

by reinventyou-20752869572539915956799509582991 / June 11, 2012 9:52 AM PDT

Today, after running my antivirus, I first noticed that all my links in SeaMonkey 2.10, my default email client, would open up slow loading pages. Then, my Firefox 13.0 behaved slow while browsing, though both programs have reasonable start times. SeaMonkey is fine for viewing email as long as I do not browse. I had to use Task Manager to close them both. I am beginning to suspect some other underlying problem. These problems only occurred today but on this system, running Windows 7 Home Premium 64-bit Edition, they have both been reliable beforehand. Right now I had to use IE8 to post this message. I have tried to disable addons, but afterward both programs remain slow. Is there some issue with Mozilla; or is the problem somewhere else in my system?

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Clean Machine, But Runs Slow
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Clean Machine, But Runs Slow
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Running slow
by MarkFlax Forum moderator / June 11, 2012 10:30 PM PDT

SeaMonkey is a browser but I see it also has it's own email client software. From what you say they are both combined into one application. Is that the case?

Tell us more about this performance loss.

What make and model computer?

How much RAM and how much hard drive space remaining?

Which anti-virus and is it a paid version of free? If paid, have you had to renew the license recently? (Some AVs cause problems when the license has expired and not been renewed).

What other security software do you use, eg Firewall, and do you use Spybot, AdAware, or Malwarebytes' Anti-malware or SPERAntispyware?

You said you tried to disable add-ons. Was this in Firefox, if so how did you do that? Did you try the Firefox button > Help > "Restart with disable Add-ons"?

Do you see this running slow with any other applications besides browsers?


Collapse -
Clean Machine, But Runs Slow
by reinventyou-20752869572539915956799509582991 / June 12, 2012 4:36 AM PDT
In reply to: Running slow

Mark, Mozilla could probably tell you more about SeaMonkey; but yes, it is a combined email client and browser. To describe the behavior, each page in these two browsers freezes. My computer manufacturer is MSI, of which mine is one of their first laptops, model A6200. It has 4.0 RAM and 228GB free space. My antivirus is Panda Internet Security 2012 and the license is up for renewal in November. I use Malwarebytes Anti-Malware and SuperAntiSpyware. As I stated originally, both browsers have the option of disabling addons, which I did and which rendered no improvement in performance. I did not notice a change in performance of other programs; however, the last change I made to the system was an update of Flash Player.

All Answers

Collapse -
(NT) Since it's recent, did you restore to yesterday?
by R. Proffitt Forum moderator / June 12, 2012 4:52 AM PDT
Collapse -
Clean Machine, But Runs Slow

No, that update would have been Sunday. Since then, Microsoft issued about 16 updates. It seems that I would create a worse problem.

Collapse -
Not really
by MarkFlax Forum moderator / June 12, 2012 8:24 AM PDT

A System Restore is a quick process in general and it can be undone if the restore fails to fix the problem

As it is, it's the only clue we have, a Flash update.


Collapse -
Clean Machine, But Runs Slow
by reinventyou-20752869572539915956799509582991 / June 12, 2012 11:08 AM PDT
In reply to: Not really

Gentlemen, yesterday, I ran Panda and Malwarebytes, which ran clean. Today I ran SuperAntiSpyware, which also ran clean. However, for about the last two weeks, there has been in my lower right corner, a popup. Some vender managed to place something in my system which has been undetected but pops up in order to flash an advertisement to upgrade some program I do not recognize. The popup is both rectangular and colorful. My first thought is that it is some photographic service. Anyway, I disclosed my security software. As of now, all have run with a passing grade, but they did not pick up the source of this popup.

Collapse -
We need to know more
by MarkFlax Forum moderator / June 12, 2012 8:26 PM PDT

There is malware that will attempt to take over your machine and demand money from you to release it, and malware that looks like some "Windows Security 2012" utility that pretends to scan your system and tells you you have thousands of viruses.

The method of removing those is detailed, but long and difficult and the malware cannot be detected or removed by today's anti-virus or anti-malware without assistance.

Or we have advertising.

Which is it?

If it is advertising then this is some add-on or toolbar in your browsers. If so, the best method is to disable all add-ons and plugins, disable all toolbars, disable all Search engines in all browsers, (except IE which needs at least one so I recommend Google or Bing), and test by adding them back in, one at a time.

There is also something else. Have you recently installed the Bing Desktop?


Collapse -
Clean Machine, But Runs Slow
by reinventyou-20752869572539915956799509582991 / June 12, 2012 10:32 PM PDT
In reply to: We need to know more

No, I do not have Bing Desktop. Today I opened Firefox, going to the As usual lately it froze. I reopened it without add-ons, making the change permanent and its performance improved. I did the same yesterday with SeaMonkey which now works better. This morning the popup appeared and I clicked on it this time. It is a link to Panda, which is running a promotion to renew.

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


Having Wi-Fi troubles?

From the garage to the basement, we blanketed every square inch of the CNET Smart Home with fast, reliable Wi-Fi.