Sorry to here about your experience with replacement service but there occasions in every industry where some one gets defective equipment and it very well could have been working before it left cingular. I mean there are other hands that touch the packages and not everyone is honest. I'm sure when cingular see the condition of the phone they will make it right if they have not already done so or is that the part you forgot to include in your statements about Cingular.
my mother lost her phone so we called it in to get a replacement shipped out. of course it was refurbished. when i opened the box to put together the phone, there was HAIR all over the battery. i was appalled that the phone appeared like this!!! i ignored it and called in to activate the new phone. the reps asked me for the general info about the sim card and the new phone. when all that was done, i assumed the phone was ready for use, so i hung up. then, i noticed that the phone was getting no signal. so i called cingular back and tried to get it all sorted out. after being on hold for 30+ minutes, the rep told me that i received a bad sim card. they told me to go to a cingular store and get another one. so, today me and my parents went to a cingular store to get a sim. they rep tried about 5 different sim cards in the phone and none seemed to work. after that, he said that we got a bad phone. so my mom is bipolar so she cant handle all of this. me and my dad got her a new phone and the guy fixed the sim card. now its all good except we gotta send the faulty phone back and have another one shipped to us. this just shows how cingular is somewhat jacked up!!!