Windows Legacy OS

General discussion

Choppy sound in every program

by Phil_Canyon / July 11, 2009 11:08 AM PDT

I am not sure when this started but it has been going on for a little while now. I have uninstalled the sound card and drivers once but haven't uninstalled the codecs. The sound is choppy in all programs and it is driving me crazy. if anyone has been able to remedy this, please shoot the answer my way.

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Missing too many details.
by R. Proffitt Forum moderator / July 11, 2009 12:08 PM PDT
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More info
by Phil_Canyon / July 12, 2009 6:20 AM PDT

I am running windows xp service pack 2, recently re-installed. The choppiness just started over the last month. It is on a HP dv8300 laptop. 2gig processor, 2 gig ram, 160 gig hd and a 100 gig slave. Choppy sound occurs in every program, streaming, dvd, and mp3s.

Thanks

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The DV8300 is a series.
by R. Proffitt Forum moderator / July 12, 2009 6:28 AM PDT
In reply to: More info
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Model
by Phil_Canyon / July 12, 2009 6:49 AM PDT

EX177AV is the p/n. It is a different version (XP) than the original. I did have several driver issues upon install but this was a few months ago. The sound issues came later, for no apparent reason. The computer itself seems a little glitchy at times but I am not sure if it is a problem associated with this. I am just about to start over again. Sad

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and
by Phil_Canyon / July 12, 2009 6:50 AM PDT
In reply to: Model

I believe it is a DV8300 CTO

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Try the usual.
by R. Proffitt Forum moderator / July 12, 2009 10:57 AM PDT
In reply to: and

Remember that XP degrades DMA modes with each read error and you never know unless you do the dma flip.

Same for drivers. I've lost count of how many times I've reinstalled such.

I checked your posts 3 times and still too little detail. Save me some steps by. Rebooting and then running HIJACKTHIS and post the log. What I'll look for are toxic combos or overlapping security software.
Bob

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Log file
by Phil_Canyon / July 12, 2009 3:07 PM PDT
In reply to: Try the usual.

i haven't seen anything unusual in these, but I may not know exactly what I am looking for. I will work on the DMA flip also. Thanks for your help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:01:18 AM, on 7/13/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Google\Update\1.2.183.7\GoogleCrashHandler.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\CyberLink\TV Enhance\Kernel\TV\TVECapSvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\CyberLink\TV Enhance\Kernel\TV\TVESched.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\CyberLink\PowerCinema\PCMAgent.exe
C:\Program Files\CyberLink\PowerCinema\Kernel\CLML\CLMLSvc.exe
C:\Program Files\CyberLink\PlayMovie\PMVService.exe
C:\Program Files\CyberLink\TV Enhance\TVEService.exe
C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Logitech\SetPoint\LBTWiz.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\TGTSoft\StyleXP\StyleXP.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\taskmgr.exe
E:\Downloads\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://redirect.zonelabs.com/redirect/route?oem=1025&prod=5&mode=8&app=inclient&version=8.0.059.000&lang=en&locale=en-US&date=0&link_id=9&dest=welcome&lic=jtssfmnqdrm12k69g8xdihrbu80
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\Snagit 9\SnagitBHO.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll
O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit 9\SnagitIEAddin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /nodetect
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Firefox] "C:\Program Files\Mozilla Firefox\firefox.exe"
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Adobe_ID0ENQBO] C:\PROGRA~1\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
O4 - HKLM\..\Run: [PCMAgent] "C:\Program Files\CyberLink\PowerCinema\PCMAgent.exe"
O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\PowerCinema\Kernel\CLML\CLMLSvc.exe"
O4 - HKLM\..\Run: [PlayMovie] "C:\Program Files\CyberLink\PlayMovie\PMVService.exe"
O4 - HKLM\..\Run: [TVEService] "C:\Program Files\CyberLink\TV Enhance\TVEService.exe"
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [Bluetooth Connection Assistant] LBTWIZ.EXE -silent
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKUS\S-1-5-18\..\RunOnce: [ZAFFRegisterTrustChecker] "C:\WINDOWS\system32\regsvr32.exe" -s "C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustChecker.dll" (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [ZAFFRegisterTrustCheckerIE] "C:\WINDOWS\system32\regsvr32.exe" -s "C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [ZAFFRegisterTrustChecker] "C:\WINDOWS\system32\regsvr32.exe" -s "C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustChecker.dll" (User 'Default user')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1239963567343
O17 - HKLM\System\CCS\Services\Tcpip\..\{2F7DBC24-D8C1-4C29-B9BF-C548B67E28C9}: NameServer = 24.92.226.40,24.92.226.41
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Adobe Version Cue CS4 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate1c9d686187a662a) (gupdate1c9d686187a662a) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
O23 - Service: TVEnhance Background Capture Service (TBCS) (TVECapSvc) - Unknown owner - C:\Program Files\CyberLink\TV Enhance\Kernel\TV\TVECapSvc.exe
O23 - Service: TVEnhance Task Scheduler (TTS)) (TVESched) - Unknown owner - C:\Program Files\CyberLink\TV Enhance\Kernel\TV\TVESched.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 12921 bytes

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Look at al those "monitoring" services and such.
by R. Proffitt Forum moderator / July 12, 2009 10:39 PM PDT
In reply to: Log file

Do you see how many monitoring programs you have?

But first.

1. Be tidy. Delete the line with (no file).
2. There is a current discussion about Zone Alarm. Consider something else until they sort that out again. Comodo?
3. See what you can do without. I am always ejecting Google bar/entries as we reduce/slim down back to stock settings.
4. I see ActiveSync. Not a bad thing but can point to possible USB devices that are talking constantly. For a test run, no PDA, Phone, Printers or such on USB. EVEN USB drives need to be removed.

5. KNOW WHY NameServer is in this list. It's your machine. KNOW WHY.

6. SKYPE. Fine, but it's been known to cause audio breakup at times. Backup and exit, disable that.

7. There looks to be a TV capture, recording service running. That is a CPU hog in every system I've seen.

and finally one that I can always do without.

8. Style XP.
Bob

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Update
by Phil_Canyon / July 13, 2009 7:25 AM PDT

I need active sync, I do need the cap program but I really don't need it running all the time but I cannot seem to stop it from loading. Name server seems imperative to my internet connection. I will get rid of zone alarm and skype. I did the DMA switch with no change in the sound. I tried to import video from my DV video camera and it was super choppy.

How is check point firewall? I have ability for a free version offered from my net provider.

Thanx

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Keep active sync BUT
by R. Proffitt Forum moderator / July 13, 2009 8:39 AM PDT
In reply to: Update

Don't plug any devices in.

As to DV choppy. That might be proper.

Reply to your top post with a little more detail such as how you connected it, the make, model of the camera and the capture software.

Sorry. The Zone Alarm, Checkpoint is the same. Try Comodo for now. I don't want to duplicate the current discussion on ZA or Checkpoint.
Bob

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DV progs
by Phil_Canyon / July 13, 2009 12:16 PM PDT
In reply to: Keep active sync BUT

I use DVD Xpress and Adobe Onlocation to extract video from my Canon ZR900. It is sadly looking like another format and install will be needed. I normally would not care except driver issues are always an issue with an HP notebook and a OS that isn't from their company.

I have removed Skype and ZA but still have choppy sound. No Comodo yet. Also i have uninstalled powerCinema as well.

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