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Chipped LED Screen - UN40C5000Qf

by Wheate / January 23, 2011 12:31 PM PST

Hello, I bought a 40 inch LED 500 series Samsung TV about two weeks agao, last night I awoke to the sound of my set crashing to the ground. Turns out my cat somehow got behind the set and knocked it off the stand. Needless to say I was very angry, the cat lived...The end result though is a screw head sized chip in the screen which now shows as a white deletion on the top left hand corner of the screen. I wouldn't say it's bad enough to get a new TV but it is bad enough that I would pay a significant amount of money to repair it. Does anyone know if there is anything that can be done? Just to clarify, it's not a scratch but an actual indentation in the screen, thanks for any input.

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Chipped LED Screen - UN40C5000Qf
by Samsung_HD_Tech Samsung staff / January 24, 2011 6:12 AM PST

Wheate,

Is the hole in the bezel surrounding the panel, or the panel itself?

The bezel could be replaced pretty easily, although you'd have to call the parts department for prices on that.

If it's an indentation in the actual LCD screen panel, I'd say you're absolutely lucky, which is why I had to clarify above. 99.9% of the time I hear of a hole, bend, puncture or chip in an LCD panel, it usually spreads and separates the rest of the panel almost immediately.

As far as changing the panel - It CAN be done - no problem there. Some say it's worth it, others put it towards a new TV. So it can be done - it's just not inexpensive to do so in the views of most people I've seen who post and comment on it.

You can call 800-SAMSUNG to have a technician look at it and advise on pricing so you can see if it will be worth it to you.

--HDTech

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Chipped LED Screen - UN40C5000Qf
by Wheate / January 24, 2011 8:47 AM PST

Hey thanks for getting back to me. Yeah the chip is in the panel itself, so you're saying it's more usual for the chip to crack kind of like a windshield would? Is this something that may worsen over time? Well I never thought I could look at this situation as lucky, but maybe I am...I got the TV for $750, I probably wouldn't spend more than half that price to have it repaired. How much in your estimation would a technician visit run me? Thanks for your time.

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Chipped LED Screen - UN40C5000Qf -
by Samsung_HD_Tech Samsung staff / January 24, 2011 2:08 PM PST

Wheate,

Depending on what it fell on to cause that chip, it would break - okay, a windshield might be a good analogy. If you've ever pressed on an LCD calculator screen until the black liquid crystal filled the screen, that's how I'd describe it.

On a bigger TV panel, it might look something like this.

http://www.youtube.com/watch?v=Di7q--cooOY (See 00:17 seconds)

I have no idea if it will worsen over time, but it looks like if it's working, your cat gave your TV one of it's 9 lives.

I wish I knew pricing on the panel, but I just don't keep up on that side of the business. Try calling the Samsung Parts Department at 800-627-4368. There's still installation, but it might give you an idea. My guess? More than half, I'd imagine. Any field techs care to jump in and offer an educated response? Happy

--HDTech

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hello
by valentinoslady / April 27, 2013 7:13 AM PDT

I just chipped my 50 inch yesterday.... You can replace the screen because it would cost 3x more then the tv itself. What I did Made it less visable. I took my black eyeliner and rubbed it on the chip. But you can also get petrolium jelly and rub it on the chip and it will make it less visible.

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