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CD-DVD drive not working properly

by Shounak24 / March 10, 2010 3:02 AM PST

i have a Dell Studio 1537 Laptop with a cd-dvd writer drive capable of writing dual layered dvds.
The problem that i am facing is that MY DRIVE CANNOT READ DVDs BUT IT CAN READ NORMAL CDs. I cannot format my laptop because i have a windows vista DVD.
In desperate need of help.

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This failure
by R. Proffitt Forum moderator / March 10, 2010 7:33 AM PST

Happens after a year or so. How do you explain this to your customer is up to you but I just slip in a new drive as that's the cheap fix.

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by Shounak24 / March 14, 2010 3:33 AM PDT
In reply to: This failure

You guessed it right, my laptop is 1 year old.

But thanks for the post.

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Try a CD lens cleaner.
by R. Proffitt Forum moderator / March 14, 2010 11:16 AM PDT
In reply to: reply

A copy of the CD that doesn't work.
And an external DVDRW USB drive in a pinch.

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