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cd burner and cd-rom not working

by blondegenius / September 10, 2007 2:16 PM PDT

hp pavillion 7950, windows Me O/S

Went to use my cd burner for the first time in a while and a pop up on the adaptec cd creator said "There are no supported cd-recorders available". Never have seen that in the 7 years I have had this computer.
For kicks I put in a burned picture cd into the cd-rom drive......nothing happens.....the light blinks a few times when I close it but then thats it.....nothing. Tried the same thing with a bought movie disk...nothing. I go to my computer and try to look at the status of the drive and it's not listed. it's as if my computer is saying I don't have either of these drives.

Can't use system restore because the last restore point available is over 2 years ago and it won't let me set a restore point for today in case I want to reverse it.
Can't use my restore disks since the cd-rom drive doesn't appear to be working...........
I'm at a loss as to what I can do next to try and find out what happened to my burner and cd-rom drives and if I can fix them.

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Does the...
by R. Proffitt Forum moderator / September 11, 2007 12:46 AM PDT

Does the CDRW drive show in the BIOS?

If so, boot SAFE MODE and head to the device manager. Now remove all the CD drives listed. On reboot if the drive is connected and working it will be detected by Windows and may cure itself.

If not you may have a failed drive. Many owners seem to not want to replace failed drives. I don't know why.

Bob

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cd burner and cd-rom not working.......still
by blondegenius / September 14, 2007 3:16 PM PDT
In reply to: Does the...

My cd-rom drive and burner drive do not show up in the device manager, nor do they show up in the bios. I went to the hp site to try and trouble shoot. It suggested shutting computer down, disconnecting my tower and opening it up. Then I was to unplug and re-plug in the cd-rom and burner power connectors, IDE connectors, and drive jumper settings.
Tried it..........but to no avail.........don't know if there is anything else to do........Might have to phone Geek and see what they think the problem is my drives or it's cables.

Thanks

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Cheaper than geeksquad.
by R. Proffitt Forum moderator / September 14, 2007 10:12 PM PDT

Some may have to get the geeksquad ribbon (receipt) but it's cheaper to buy a new drive and cable. If the BIOS doesn't show the drives then it's not the OS. Or you have the Secondary IDE disabled in the BIOS.

Bob

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