Greetings to all,
I own a Gateway GM830 that has been running beautifully for close to 6 years without any major issues. During that time, I have installed various anti-virus/spyware programs, with absolutely NO issues in all that time.
My subscription to Norton Internet Security had expired (I can't tell you how much I miss the old days when Peter Norton actually owned the company and there was no corporate greed. Updates were free or later, very reasonable, then his name was acquired by Symantec).\
I tolerated the new policies, with annual fees for updates, but realized that often times Symantec did not offer "deals" so on and off, used other anti-virus/spyware programs, to try to minimize the effect of these newer imposed upgrades that forced us to basically buy new software every year. It used to be that once you bought a software package, your loyalty to the company was rewarded by free, or at least reasonable upgrades/updates. Those days are gone and most publicly owned companies have realized that there is more profit in upgrades than there is in selling the software initially.
So along came a new product for me, Norton 360, I bought a 3-user license for me and my family. I uninstalled prior installed anti-virus, etc. products and proceeded to install my 3 user license of 360 on two machines.
Immediately following installation on one machine, a Gateway desktop, I noticed that I encountered numerous error messages when booting the machine, and when trying to shut down, numerous error messages appeared, and the machine would not shut down on it's own without doing a "hard power down" using the power button on the front panel.
I shrugged off the issues on the first computer, thinking perhaps that something on that machine interfered with the use of 360 on that machine.
My main computer that I use for a home based real estate consulting business also was in need for an up-to-date security software package, so I made the mistake of installing 360. It is then my nightmares began. This is another Gateway desktop, an 830 GM with a dual core Pentium that has been a faithful workhorse for close to 6 years. Immediately after installing 360 on this machine, the computer began to "hang" and become unuseable. I tried to diagnose what was happening and found out that when opening the Windows Task Manager, CPU usage, which had previously typically not exceeded 20-30%, was now pegged at 100%, or close to that. When inspecting "processes", I noted that "explorer.exe" became unstable. Previously explorer.exe remained around 20 to 30k, when logged on to the internet, this file's resources quickly increased to over 100k, then 200k, then 300k, sometimes exceeding 600k.
Realizing that 2 computers had now had issues after installing 360, I attempted to uninstall it from my business computer. It took a number of attempts, but the computer finally seemed to have uninstalled the program.
Unfortunately, the problems continue. I brought my computer to a local expert for repair. After charging me $130 for labor to remove multiple viruses that appear to have slipped through Norton 360, increasing my RAM from 2 GB to 3 GB and selling me a PCI wireless netork card to replace the USB adaptor I had been using without issues for a couple of years, the problems continue.
I did some research, and found dozens of people complaining of similar issues. Particularly, infections by viruses, malware, spyware, while N 360 was "on the job". Reading further, many of the people that complained, contacted Symantec to try to get the problem resolved, only to spend countless hours on the phone, and then, to add insult to injury, were charged anywhere from $99.99 to $129.99 and more, to have Symantec diagnose and identify infections that appear to have taken place when their software was installed and supposedly in place to protect their computers!
This is an OUTRAGE!
My computer is part of my livelihood. I purchased N 360 in good faith, with the assumption that it would prevent me from having issues that might compromise my computer. My data is backed up, but I have so much software installed that if I have to reformat my drive and reinstall my programs, it will take DAYS, at least.
Has anyone had similar issues? I am putting this issue out to the general public and to Symantec. I am also reaching out to any attorneys out there that might be interested in evaluating these issues for potential class action. I personally just want my computer to work the way it had for close to 6 years before installing N360. I also had Norton Ghost and GoBack installed, neither of which gave me the opportunity to restore my system to it's state before installing 360.
Please, reply to this thread if you have had any similar issues. I REFUSE to pay Symantec a penny to fix the issues that their software created and/or failed to prevent! I have lost countless hours in an attempt to fix these issues without the need to reformat the drive and reinstall SIX YEARS worth of software/application and personal settings/preferences.
Folks, its time to nip this kind of thing in the bud. Corporate greed and irresponsibility has gotten out of control. While I don't like paying annual fees, I think it's reasonable to expect that when you make an investment in a software security package, that the product with HELP and not DESTROY your system!
Please reply with any similar issues. I work with attorneys in my business daily and will inquire about recourse, but I welcome inquiries from other attorneys that think we have a legitimate argument.
I don't think that litigation is the answer, and I'd love to see Symantec step up to the plate and do the right thing. I invite them to contact me in this forum, or privately (I will provide my contact info upon request).
We need to stand together to protect our rights, and not permit companies to release products that are potentially harmful. In this age of technological "progress" it seems like we are actually moving in the wrong direction as the result of corporate greed and irresponsibility. My business is being damaged by this issue and I'm sure many of you out there are also experiencing losses, even if it's simply a matter of your precious time spent fixing other people's mistakes.