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cant move cursor to select "safe mode" in xp

by waynebb54 / December 1, 2009 9:49 PM PST

hello everyone, im hoping to find some assistance for a problem my father is experiencing after installing a driver upgrade which has caused a blue screen crash.
im afraid i wont know the details of the driver or what equipment hes using until later, all i know presently is its a desktop using xp.

basically i was wondering if there is a way to start xp in safe mode without the use of the arrow keys and enter key as his keyboard freezes up after the F8 key is used to get to the safe mode screen.

regards wayne

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I have a machine that did that.
by R. Proffitt Forum moderator / December 1, 2009 10:07 PM PST

It was a bios change. I offer no step by step but on this machine I had to change USB KEYBOARD SUPPORT to "Enabled."

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bios change
by waynebb54 / December 1, 2009 11:08 PM PST

thanks for the advice, ill pass the info on when he returns from work

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bios change
by waynebb54 / December 2, 2009 2:39 AM PST
In reply to: bios change

hi, changing the bios USB setting had no affect.
i have spoken to my father and he was installing a SATA drive upgrade, why im not sure, but the crash occured as soon as installation was completed.
he has also noticed on a screen that his hard drives are not there/recognised anymore.
his keyboard works on the bios screen but freezes on the safe mode screen.
he has his photos etc backed up so its not a matter of life and death, he would just like to get back on line.
please forgive my lack of correct terminology etc, my knowledge of computers is quite basic.
any other suggestions would be greatly appreciated.

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Ahh, the old XP SATA issue.
by R. Proffitt Forum moderator / December 2, 2009 2:46 AM PST
In reply to: bios change

That's another nugget. I suggest a clean install and research the troubles of XP to a SATA drive.

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