Camcorders forum

Resolved Question

Canon HF S21 and Canon DM-100 external microphone

by Hakomi / October 19, 2012 2:24 PM PDT

I just used a Canon DM-100 external microphone with my Canon HF S21 camera and the sound and image are not synched. What can I do to synch the sound and prevent this from happening again?

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Clarification Request
Was the
by boya84 / October 19, 2012 11:53 PM PDT

"Out of synch" symptom you report when the camcorder is used for playback or when the video files are transferred from the camcorder to the computer and the computer media player does the playback?

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Out of Synch symptom
by Hakomi / October 20, 2012 2:23 AM PDT
In reply to: Was the

The video and sound are synched during playback on the camera, out-of-synch when transferred to the computer using iSkysoft video converter for Mac

All Answers

Best Answer chosen by Hakomi

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The iSkysoft spam.
by R. Proffitt Forum moderator / October 20, 2012 2:29 AM PDT

Because iSkysoft was spammed in the forums I can't help but give it zero stars.

Back to your issue. Is this the mic that Canon suggested? Why I ask is that if so, you have a clear warranty or product issue.
Bob

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Problem solved
by Hakomi / October 20, 2012 4:27 AM PDT
In reply to: The iSkysoft spam.

iSkysoft recommended resetting the compatibility mode in the preferences and that did the trick. I tried other converters for Mac with no success. So far, I am quite happy with iSkysoft and their tech support. Thanks for your support as well!

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