Camcorders forum


Cannot transfer videos from Canon HG10

by thiruaru / June 2, 2012 4:12 PM PDT

Other websites say that once you plug the camera into the USB port, it would be recognized as an external hard drive to transfer the videos off of. When I plug in the camera it remains unrecognized and doesn't show up at all. How do I transfer the videos to my computer then?

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Clarification Request
Did it ever work? (show up as a drive?)
by R. Proffitt Forum moderator / June 3, 2012 4:04 AM PDT

If not, then you either have a dud camcorder, bad cable or PC issue. Try another PC first since the camcorder maker does not repair your PC.

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Never did
by thiruaru / June 6, 2012 9:21 AM PDT

Never did show up as an external drive and we tried 4 other computers and it only showed up on one.

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And tell more about the one?
by R. Proffitt Forum moderator / June 6, 2012 9:55 AM PDT
In reply to: Never did

My bet is it's some PC with a factory installed OS. I'm finding many owners lost about XP and drivers. Sadly I only write about drivers but can't go very deep about them other than you need them.

Also, XP didn't support USB 2.0 yet you wrote XP below. USB 2.0 support was added later.

All Answers

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There are two ways
by boya84 / June 3, 2012 2:14 AM PDT

to get the highly compressed AVCHD video into a computer.

Connect the HG10's USB port to the computer's USB port and put the HG10 in Play or PC mode.

1) When the camcorder shows up as an external drive, locate the MTS files and copy them to the computer. If you want to play back the video, VLC Player is a good tool. If you want to edit the video, then the MTS files need to be transcoded to something useful. MPEG Streamclip from or Handbrake from are both very useful.

2) Use an AVCHD-capable video editor to import or capture the video. The editor will deal with that transcoding and decompression step. Relatively current versions of Sony Vegas and Adobe Premiere are the usual suspects for the Windows environment as it is only recently that MovieMaker became AVCHD capable (assuming the computer hardware is acceptable). Apple Macintosh OSX and iMovie and Final Cut (Express and Pro) have been able to deal with AVCHD video for several years... assuming adequate RAM, available hard disc space and CPU...

You have not told us which computer, operating system, RAM, hard disc drive space, CPU... for all we know, your computer is underpowered... You have also not told us what you want to do with the video...

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My computer
by thiruaru / June 6, 2012 9:20 AM PDT
In reply to: There are two ways

It doesn't show up as an external drive at all or anything. We use a Windows XP Home version, Intel Pentium 4 CPU 3.20 Ghz and 0.99 gb of Ram, 190 GB hard drive.

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Did you ever get a solution??
by annemarieac / September 14, 2012 3:25 PM PDT
In reply to: My computer

I'm having the same issue. My computer doesn't even see my HG10 and it's running Windows 7.

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What worked for me
by MichaelFMC / June 17, 2014 7:07 PM PDT

I had the same problem using Windows 7 until I plugged in the power supply. Opened the drive for the Canon HD10 immediately.

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USB access to the Hard Drive
by JAD1834 / September 28, 2015 11:12 AM PDT

You have to remove the battery while plugged into external power source. This was left out of many of the procedure web pages. The camera will not go into PC mode while the battery is in the camera.

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