Office & Productivity Software forum

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Cannot Double Click on Microsoft Word Document

by weeleong87 / July 17, 2009 2:56 AM PDT

Hi,

I am using Microsoft Office Word 2007. I have this error where it says " A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available." I cannot double click on any Microsoft Word Document to open. I need to go inside Microsoft Word and drag the document to open. And I cannot click inside the document inside when I am inside. I can only use the keyboard cursor to move left and right in the document. This is causing me a lot of inconvenient. Any solutions to this?

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Things to try (experiments only).
by Kees Bakker / July 17, 2009 4:09 AM PDT

1. Run Word in safe mode (winword -safe from the command line).
2. Run Word in a newly created Vista/XP user account.
3. Do a repair install of MS Office from the CD.

Kees

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not working
by weeleong87 / July 18, 2009 2:46 AM PDT

Hi! I tried the 3 solutions. But still doesnt solve my problem Sad

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Having the same problem on Vista (32-bit)
by Critterlover723 / July 31, 2009 2:06 AM PDT
In reply to: not working

Hi,

I am having the same problem, and it started just a few days ago. I'm using Vista (32-bit) SP1 and Microsoft Office 2007. I have tried repairing the Office 2007 installation, and that does not work. I can do a Ctrl+A > Ctrl+C then Ctrl+V into a new Word doc, but still cannot double-click or highlight any words in the document. When I type from the keyboard, the characters are added to the end of the document. I can't edit those, either. When I create a new document, I can type new characters into it, but I cannot edit those characters.

What is going on? Does anyone know of a recent Vista update that is causing this? There is nothing about this at the Microsoft Web site.

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Forgot to mention...
by Critterlover723 / July 31, 2009 2:08 AM PDT

I forgot to mention that I, too, have tried all 3 solutions, and they did not work.

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FOUND A SOLUTION!!!
by Critterlover723 / July 31, 2009 2:22 AM PDT
In reply to: Forgot to mention...

I also posted this problem on the MS Discussion Group, and Jay Freedman posted this response, which WORKED!!! Yea to Jay!

Click the FixIt button in the Microsoft article
http://support.microsoft.com/?kbid=940791. (The section of the article titled "Let me fix it myself" explains what the button does, but the button is easier.)

Make sure MS Word is not open, click the FixIt button, click Run, and this program will fix MS Word. When you open MS Word after this program runs, you will be able to edit files again.

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Now my BIG question is...
by R. Proffitt Forum moderator / July 31, 2009 2:35 AM PDT
In reply to: FOUND A SOLUTION!!!

Why doesn't Microsoft correct this in Office 2007?

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Typical MS SW - No $$ for QA
by Critterlover723 / July 31, 2009 2:42 AM PDT

As with all MS SW, they release it full of bugs, leaving it up to its users to report the bugs so they can keep the engineers employed to fix them. Too bad they don't choose to employ a good QA team and give them the TIME to do their jobs BEFORE releasing their SW. MS has historically chosen to NOT do this. IMHO, they're totally focused on getting their SW out there and charging exhorbitant amounts of $$ for it instead. I'm SO looking forward to Windows 7 - It will bring a whole new world of bugs for all of us to find and report.

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