Mac OS forum


Can't update MAC or Airport

by glennst01 / August 13, 2013 12:14 PM PDT

Can't access updates from apple for both iMAC and Airport since upgrading to OSX 10.7.4. I have a 3.06 GHz Intel Core 2 Duo with 4 GB 1067 MHz RAM.

Get bogus error msg that there's problems with my connection.

There's nothing wrong with my connection. I can access any website I want and update anything non-apple, but apple wants me to pay for update problems created ever since my upgrade to 10.7.4.

Any ideas?

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All Answers

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Not off hand but,
by mrmacfixit Forum moderator / August 13, 2013 9:47 PM PDT

in what way does Apple want you to pay for update problems?

Are you using Software Update and, if so, what exactly is the error message that you get


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Can't Update MAC or Airport
by glennst01 / August 14, 2013 7:55 AM PDT
In reply to: Not off hand but,

The Apple Rep told me the charge for incidents begins at $40.00 and could be higher. I'm sure she was not technical. I did not go any further and then I found this forum.

Error Message in bold letters: "None of the selected updates could be saved."

Below that message in much smaller letters was: "A network error has occurred. Check your internet connection and then try again."

I have an iMAC running MAC OS X Version 10.7.4, Processor: 3.06 GHz Intel Core 2 Duo, Memory: 4GB 1067 MHz RAM.

I am using Software Update on the MAC. I have to do more testing on Airport, so I think we should leave it out of the discussion for now.

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How much free space do you have on that internal
by mrmacfixit Forum moderator / August 15, 2013 8:29 AM PDT

hard drive?

Apple Menu, About this Mac, more info, System Report, Serial-ATA and in the right hand window check the Volumes and note the Capacity and Availability of your Internal Hard drive. (Probably called Macintosh HD)

What type of internet connection do you have?

FYI, you have a Mac, not a MAC. Small point but MAC means something entirely different.


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How Much Free Space on HD
by glennst01 / August 15, 2013 7:17 PM PDT

Hard Drive is on the first partition with 83G available.

I have a standard internet connection through my local cable provider. Connectivity is through Airport.

I understand what a MAC address is. It's the hard-wired identifier given by the manufacturer to identify the device and it is unique. It tells the network supplying the IP address what it is communicating with.

Thank you for your time on this issue.

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Now connect the computer directly
by mrmacfixit Forum moderator / August 16, 2013 8:59 AM PDT

to the modem.
Do the software update and see if it fails.


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