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Computer Help

General discussion

Can't remove Adobe Photoshop Elements 4.0

by BrigidB / August 15, 2006 11:47 AM PDT

I have a corrupt Photoshop Elements which I cannot remove. The program does not show up in Add/Remove Programs. I have had a series of emails over the past few months with Adobe, but no one there seems to understand my problem -- i.e. that the program is not showing up in Add/Remove Programs, as they keep telling me to remove the program through Add/Remove. If I could I would. Photoshop Elements never ran right from the begining. Unfortunately, I no longer have the Product Key number.

My computer details are as follows:

System: Microsoft XP Professional Version 2002 with Service Pack 2

Computer: Intel Pentium
4 CPU 1.80 GHz
1.82 GHz 256 MB of RAM

Can someone help me remove this program from my computer. It seems to have taken over my computer. I cannot open email attachments, whether they be ordinary word documents or photographs without Photoshop taking over. Because the program is not running properly it is impossible to copy or print any documents.

Please help. I am ready th throw my computer out of a very high window.

Brigid

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No window tossing, it might hit someone one the head
by retired / August 15, 2006 10:34 PM PDT

and you will really have problems.

Click the start button and look at the programs list you may see it there and have the uninstall option.

If not.

Open My computer and the ''C'' drive, look for the Program files folder, the program should be listed there, open the folder and look for the uninstall icon.

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Reply to No Wiondow Tossing
by BrigidB / August 16, 2006 1:41 PM PDT

Thank you Retired. I tried your suggestion, but unfortunately there is no "uninstall" anywhere in any of the numerous files and folders of Photoshop Elements. I have also tried using Easy Uninstaller, but again, Photoshop Elements does not appear on the list of programs.

Brigid

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Remove Adobe Photoshop Elements 4.0
by Stan Chambers / August 19, 2006 3:32 AM PDT

I have experienced such in the past with many different programs. It can be frustrating. Unfortunately there is no magic fix for every situation.

For your problem, I would first attempt to reinstall the program over the top of the existing one. Some programs will complete the uninstall from the cd after they detect the initial install.

Others may install directly over the old program without complaint. Whichever the case, this may accomplish your goal. If the program installs over the existing program. It may restore any corrupted or missing files, that are stopping you from uninstalling.

If it asks for the cd key before installing, download and run this tiny program to recover the cd key from your computer.
http://www.nirsoft.net/utils/pspv.html
Let us know how it goes.

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Reply to Remove Adobe Photoshop Elements 4.0
by BrigidB / August 19, 2006 1:23 PM PDT

Dear Stan

Thank you very much for your very informative letter. I tried reinstalling Photoshop Elements using that little program you suggested. Unfortunately, Photoshop comes will not revel the code.

However, you have given me an idea, which I will try. I notice that it is possible to download Adobe Photoshop Elements 4.0 for a trial. Maybe this might repair the problem on my legal program. I guess it is no harm giving it a go. I just hope if it doesn't work that I will be able to uninstall it.

As a desparate measure I might consider buying another copy of the program. I really hate to do this as I do not like Photoshop Elements at all. But it just might be the only way I have to go.

Thanks again.

Brigid

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cd key
by Stan Chambers / August 20, 2006 4:39 AM PDT
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Success at last!! Successfully Removed Photoshop Elements
by BrigidB / August 21, 2006 1:45 PM PDT
In reply to: cd key

Dear Stan

Thank you for all of your help. I downloaded that second program but, again, Adobe have prevented me from viewing The Product Key.

But I have had success. I downloaded the "Try Before you You" version of Adobe Photoshop Elements 4.0. This corrected the problem in my legitimate copy. I was then able to retrieve all my photos from Photoshop and save them in another program. Then I removed Photoshop Elements by Add/Remove Programs. It is gone -- and good riddance. I didn't like the program at all. I have tested my photos that I transferred to another program and they do open and I can work with them.

So, thank you for your great suggestion. Now I won't be tearing my hair out every time I try to open an attachment from an email.

Brigid

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REmove/Uninstall Photoshop Elements 4 & 5
by kernelD / February 14, 2008 4:40 AM PST

Did anybody resolve BrigidB's problem? I would like to know since I have the same problem with both 4 & 5.

1. My Add/Remove recognizes the programs but can't uninstall them.
2. Reinstalling either program stops about half way through the process.
3. Can't get old off; can't get new on.

Win XP

Doug

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