Windows 7 forum


Can't receive or send emails for account

by kkkatiest / May 25, 2013 3:35 AM PDT

I have not been able to send or receive emails from the above account for about 2 weeks and haven't a clue what to do to fix it. Please make it simple for a granny who is not completely computer literate. Hoping I can fix it without resorting to the help of my grandchildren LOL!!!
This is the message I receive and have tried to search for error codeb ut no luck. Do hope somebody can help - I'm going NUTS!!!

Unable to send or receive messages for the ******** account.

Server Error: 0x80048827
Server: ''
Windows Live Mail Error ID: 0x80048827

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All Answers

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So far the only easy answer is
by R. Proffitt Forum moderator / May 25, 2013 3:43 AM PDT

To have it fixed for you. There are issues with Microsoft's email services and as such you should have a few accounts for the days that Microsoft is not working.

Try or in your country for a spare account.

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Can't receive or send emails for account
by kkkatiest / May 26, 2013 3:25 AM PDT

Thanks for your replt Bob. Thankfully this isn't my main emal account and I do have other email accounts. This one I use mainly for "deals" etc which aren't very important - just annoying that it hasn;t worked for 2 weeks. Is this normal as it hasn't happened in the few years I have had the account.

I get my important emails through bigpond and gmail OK and all the bigpond email accounts are coming through Windows Live OK - it's just this one which is the only email account I set up solely through Windows Live.

Hope I am making some sense. I remember getting a notice about updating to Windows Essential or Skype - sorry "Senior Moment" and wondering if I have jiggered the system somehow.

I'm using Windows 7 and have no problems with any other email accounts - just this one.

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Good to hear you have other accounts.
by R. Proffitt Forum moderator / May 26, 2013 7:18 AM PDT

Microsoft's email system does go down and it's nothing you did. And I've seen folk try to fix it and if they had only let it be, it does come back.

You didn't change a thing so it's not yours to fix. And Microsoft seems pretty nonchalant about this since it's a free service.

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