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Can't print e-mails

by roy-chris / May 21, 2013 8:42 PM PDT

Had to buy a new main pc for the house and now our laptop that used to work fine, will not print e-mails. It accesses the printer through our wireless router but the printer just runs out a blank page. If I open the printer program on the laptop and print a test page, it comes out perfect. The Dell laptop is running windows 7. Thanks, Roy

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Re: can't print e-mails
by Kees_B Forum moderator / May 21, 2013 8:47 PM PDT
In reply to: Can't print e-mails

- What program do you use to read (and print) e-mails?
- Can you print from all other programs (like Wordpad, MS Word, a page from your browser, your pdf-reader)?
- If you connect the wireless printer with a cable (just for experiment) do the mails print then?

Kees

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Can't print e-mails
by roy-chris / May 21, 2013 8:52 PM PDT

It prints fine from word documents, just will not print e-mails. I'm using windows live e-mail program.

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Re: windows live mail
by Kees_B Forum moderator / May 21, 2013 9:08 PM PDT
In reply to: Can't print e-mails

Windows Live Mail seems to have many issues and not much support.

Before switching to another e-mail proigram (like Thunderbird, free also), you can try if it works correctly in a new Windows account. Then it's some setting somewhere, although that doesn't mean that it's easy to find out where and how to reset it.

Kees

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Can't print e-mails
by roy-chris / May 23, 2013 9:40 AM PDT
In reply to: Re: windows live mail

I connected the printer directly to the laptop and every thing prints out fine. But when I connect the printer back to the main pc, the laptop doesn't print or even access the printer now. So there has to be some setting on my new pc that isn't set correctly. As the laptop would print with the old pc. I did the share thing and both pc's see each other, but maybe I did not do it right. The main pc is a HP Envy23, All In One with Windows 8. A pc geek I am not:) Any suggestions guys? Thanks, Roy

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