When clicking on the Netflix icon, after the red Netflix flash panel is done loading, I get a screen offering two choices - "Member Sign-in" and "Start your free trial". I have had a Netflix account for many years, so "Member Sign-in" would be the proper choice. When I do this, the next screen gives me spaces to log in with my email address and Netflix password -- but with no keyboard there is no way to enter this info.
I had this same problem when I first purchased the set, but after a Smart Hub update, this changed. Then, I didn't get the "Member Sign-in"/"Start your free trial" screen, but rather a screen giving me an access code that I was instructed to enter at www.netflix.com/samsung. When I did this, the set was authorized and on subsequent clicks of the Smart Hub Netflix icon, I was taken directly there with no further need to log on.
Parenthetically, after this weekend's fiasco and manual reloading of other apps, when I first tried to go to my Amazon account, it automatically took me to the access code screen giving me the code to enter at www.amazon.com/samsung (or whatever the address was). Amazon works right, Netflix does not.
I have tried some of the suggestions given in other threads:
- Set time manually rather than automatically (and back, no difference).
- Changed DNS settings to a different DNS server.
- Reinstalled via Tools/Reinstall (although with Netflix highlighted at the time it is not clear if this is reinstalling Smart Hub or Netflix).
I tried to uninstall the Netflix app via Samsung Apps so that I could re-install it, but apparently Netflix is considered a default app and the Uninstall button is greyed out.
Info from Tools/About Smart Hub (I've replaced some digits with * in this public forum where it seemed prudent):
Smart Hub version: 45191-5.0
Memory Usage: 278.77MB / 797.94MB
Unique ID: XTCGYQLK*****
Netflix ESN: SSTV-X***-120***-00 0752***-***(3.13)