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Can't hear dialog on blu-ray

by Jra7575 / September 1, 2010 9:46 PM PDT

I recently purchased A Samsung led tv, blu-ray player and home theater receiver. All units are connected with high quality HDMI cables. When I watch a blu-ray or standard DVD, the dialog audio (people talking) is extremely quiet and the "other" sound, music, sound effects, etc, is very loud. I do have my direct tv going through my receiver and all that works perfectly. Note, to set all speaker levels, I used the "auto" feature my receiver offers. I placed the little mic in the center of my room, hit the button and all levels were set. Not sure if that is important but thought I would mention. Anyways, if any of you have any ideas, I would appreciate hearing them. Right now, I can't watch movies.

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Can't hear dialog on blu-ray
by Samsung_CE_Tech Samsung staff / September 2, 2010 6:24 AM PDT


To better understand the issue, could you provide the model numbers for your devices?


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Can't hear dialog
by Jra7575 / September 2, 2010 9:49 PM PDT

model BD-C5500

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Just noting.
by Kees Bakker / September 2, 2010 9:57 PM PDT
In reply to: Can't hear dialog

In your first post, you mention three devices (led tv, blu-ray player and home theater receiver). In this post you mention only one model number, when asked for "model numbers for your devices". Seems a partial answer only.


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All Model #'s
by Jra7575 / September 6, 2010 10:15 PM PDT
In reply to: Just noting.

I apologize, I only had the blu-ray model #. Here are all my model #'s
Blu-Ray Model BD-C5500, Model code BD-C5500/XAA
AV Receiver model HW-C700B
LED TV Series 6 model 6400 or 6500

All Samsung

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first thing to do...
by sk528 / September 2, 2010 1:58 PM PDT

..update the firmware of all devices (TV,BR etc) then check if problem persists.

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Can't hear dialog on blu-ray
by PGLGreg / September 7, 2010 9:31 AM PDT

So when you listen to DD 5.1 sound on a DirecTV HD channel, you can hear dialog okay? Because if not, I'd first suspect a problem with the speaker wire connection to your center channel speaker. But if you actually can hear dialog when the source has surround sound, it can't be a problem with physical connections, and is probably a problem of some sort with settings. Just as a check, put your ear right up next to the center channel speaker to see if you hear any sound from it. If not, it's more likely a physical connection problem (or possibly even defective equipment), but if you can hear some sound, double check your setup and settings.

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Center speaker
by Jra7575 / September 7, 2010 10:12 PM PDT

The center speaker works fine when watching direct tv. You can here dialog perfectly. And yes, I have put my ear right up to it and it is working fine. The only issue is when watching movies on blu-ray player. I sure hope it isn't faulty equipment.

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You need PCM
by roscojim / November 29, 2012 1:51 AM PST
In reply to: Center speaker

I know this i an old post, but I was hving this same problem, and by searching, I was able to find an answer. You need to have PCM turned on, not Bitstream, and downmix to stereo. This will fix your problem.

On my upstairs TV, I have a 5.1 sound system, so I need to have Bitstream on in order to hear sound. Downstairs, I only have a 21 system (no center channel), so with Bitstream turned on, I could hardly hear the dialog. By switching to PCM, and downmixing to stereo, I could hear the dialog perfectly.

This makes sense because my 2.1 system is basically stereo, although my receiver gives it "surround sound" feel.

Hope that helps!


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