Samsung forum


Can't Get Smart Remote to Control STB

by Craiglhouse / December 8, 2012 6:29 AM PST

The good news - got a new ES8000 65" LED. Bad news, after about 20 attempts to set up the cool new "smart" remote so it (and voice and motion commands) will control my Dish VIR622 DUODVR, it still doesn't control a bloody thing on the satellite box. I know how to set it up, using the IR Blaster and all, and I can find the EXACT model receiver in the setup from Samsung - but, after it says it has successfully completed, it still doesn't work. Talked to DISH, they say it ain't their problem - it is Samsung's.

I only have it 24 hours and am already thinking I made a mistake - their on line chat is a waste of time.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Can't Get Smart Remote to Control STB
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Can't Get Smart Remote to Control STB
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Re: Can't Get Smart Remote to Control STB
by Samsung_HD_Tech Samsung staff / December 10, 2012 5:30 AM PST

Hi Craiglhouse,

Thanks for your message. But just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for UK. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung UK portal for support on that product:

Hope this helps you!

HD Tech

HD Tech

Collapse -
Not a UK Model
by Craiglhouse / December 10, 2012 7:46 AM PST

I bought this from a CA retailer who buys from a certified wholesaler in Sacramento CA - the TV was made in Mexico, and I believe it is NOT a UK model. Model Code is UN65ES8000FXZA - Version is MH02, S/N Z5X03CZCB05747. Identical Model to the one Best Buy sells. So, you should be able to help me I hope if you are a Samsung tech.



Collapse -
by Craiglhouse / December 10, 2012 8:01 AM PST
In reply to: Not a UK Model

There is nothing I can see that would indicate it was a Tv destined for the UK. All the trimmings, interfaces, etc. are for US Markets as far as I can tell. So, if I got sshafted by my retailer, how would I know it was for the UK not the US?

Frustrated in Santa Rosa

Collapse -
Re: Can't Get Smart Remote to Control STB
by Samsung_HD_Tech Samsung staff / December 11, 2012 3:35 AM PST
In reply to: Not a UK Model

Hi Craiglhouse,

Pardon me then. It's always a hazard for me to have to guess based upon a partial model number, but I often to have to do so in order to get people where they need to go. No offense was meant.

So if you don't mind, I'd like for you check through this list of setup procedures to make sure that you've done everything on here:

In particular, make sure that you select the device you want to control. You can tell if you're attempting to control the STB if the red LED flashes whenever you press a button to try to control it.

HD Tech

Collapse -
Yes and yes
by Craiglhouse / December 11, 2012 8:37 AM PST

I have actually gone through the set up multiple times (at least 12-13 at this point). I have selected the Dish VIP622DUODVR as the appropriate device - it is listed - and had selected Dish Network - SF-OAK-SJ Digital as my options, along with my zip code for Santa Rosa 95409. I get the confirmation screen that all is just peachy keen, and yes the red LED for STB on the remote lights up. The server has properly loaded the channels that I get on to the TV set, but I STILl can't control the satellite receiver.

Thanks for getting back to me.

Craig in Santa Rosa

Collapse -
by Craiglhouse / December 11, 2012 8:38 AM PST

I have also tried the other three similar receivers that come up on the menu - 622, VIP and VIP622 (without the DUEODVR) - same result. Thanks.

Collapse -
by Craiglhouse / December 11, 2012 10:37 AM PST

I woke up at 2AM a couple of nites ago, thinking, you know, I wonder if the remote address on the STB is set on the primary one, or did I change it previously due to interference with other IR devices.

Sure enough, I had set it to "4". I just reset it to "1" and IMMEDITELY the remote works. Just will take a while getting used to how the Smart Remote operates the functions of the STB remote.

Thanks for your efforts and patience. This might be valuable to others BTW...

Satisfied Craig in Santa Rosa

Collapse -
by Samsung_HD_Tech Samsung staff / December 12, 2012 12:27 AM PST
In reply to: EUREKA!!!

Hi Craiglhouse,

Glad that you go it working! And thanks for letting me know that you got it resolved. I'll give this info to our product specialist.

HD Tech

Popular Forums
Computer Help 51,224 discussions
Computer Newbies 10,453 discussions
Laptops 20,090 discussions
Security 30,722 discussions
TVs & Home Theaters 20,937 discussions
Windows 10 1,295 discussions
Phones 16,252 discussions
Windows 7 7,684 discussions
Networking & Wireless 15,215 discussions

Finding the best 360 camera

GoPro, Pixpro, or Ricoh?

You can spend hundreds or even thousands of dollars on a 360-degree camera. We tested three of them to find out what kind of quality and ease of use you can expect at each price point.