Thanks for your message. But just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for UK. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/UE65ES8000UXXU
Hope this helps you!
The good news - got a new ES8000 65" LED. Bad news, after about 20 attempts to set up the cool new "smart" remote so it (and voice and motion commands) will control my Dish VIR622 DUODVR, it still doesn't control a bloody thing on the satellite box. I know how to set it up, using the IR Blaster and all, and I can find the EXACT model receiver in the setup from Samsung - but, after it says it has successfully completed, it still doesn't work. Talked to DISH, they say it ain't their problem - it is Samsung's.
I only have it 24 hours and am already thinking I made a mistake - their on line chat is a waste of time.