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Question

Can't Get Smart Remote to Control STB

by Craiglhouse / December 8, 2012 6:29 AM PST

The good news - got a new ES8000 65" LED. Bad news, after about 20 attempts to set up the cool new "smart" remote so it (and voice and motion commands) will control my Dish VIR622 DUODVR, it still doesn't control a bloody thing on the satellite box. I know how to set it up, using the IR Blaster and all, and I can find the EXACT model receiver in the setup from Samsung - but, after it says it has successfully completed, it still doesn't work. Talked to DISH, they say it ain't their problem - it is Samsung's.

I only have it 24 hours and am already thinking I made a mistake - their on line chat is a waste of time.

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All Answers

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Answer
Re: Can't Get Smart Remote to Control STB
by Samsung_HD_Tech Samsung staff / December 10, 2012 5:30 AM PST

Hi Craiglhouse,

Thanks for your message. But just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for UK. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/UE65ES8000UXXU

Hope this helps you!

Regards,
HD Tech


HD Tech

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Not a UK Model
by Craiglhouse / December 10, 2012 7:46 AM PST

I bought this from a CA retailer who buys from a certified wholesaler in Sacramento CA - the TV was made in Mexico, and I believe it is NOT a UK model. Model Code is UN65ES8000FXZA - Version is MH02, S/N Z5X03CZCB05747. Identical Model to the one Best Buy sells. So, you should be able to help me I hope if you are a Samsung tech.

Thanks.

Craig

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Futher...
by Craiglhouse / December 10, 2012 8:01 AM PST
In reply to: Not a UK Model

There is nothing I can see that would indicate it was a Tv destined for the UK. All the trimmings, interfaces, etc. are for US Markets as far as I can tell. So, if I got sshafted by my retailer, how would I know it was for the UK not the US?

Frustrated in Santa Rosa

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Re: Can't Get Smart Remote to Control STB
by Samsung_HD_Tech Samsung staff / December 11, 2012 3:35 AM PST
In reply to: Not a UK Model

Hi Craiglhouse,

Pardon me then. It's always a hazard for me to have to guess based upon a partial model number, but I often to have to do so in order to get people where they need to go. No offense was meant.

So if you don't mind, I'd like for you check through this list of setup procedures to make sure that you've done everything on here: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406139&modelname=UN65ES8000F&modelcode=UN65ES8000FXZA

In particular, make sure that you select the device you want to control. You can tell if you're attempting to control the STB if the red LED flashes whenever you press a button to try to control it.

HD Tech

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Yes and yes
by Craiglhouse / December 11, 2012 8:37 AM PST

I have actually gone through the set up multiple times (at least 12-13 at this point). I have selected the Dish VIP622DUODVR as the appropriate device - it is listed - and had selected Dish Network - SF-OAK-SJ Digital as my options, along with my zip code for Santa Rosa 95409. I get the confirmation screen that all is just peachy keen, and yes the red LED for STB on the remote lights up. The server has properly loaded the channels that I get on to the TV set, but I STILl can't control the satellite receiver.

Thanks for getting back to me.

Craig in Santa Rosa

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PS
by Craiglhouse / December 11, 2012 8:38 AM PST

I have also tried the other three similar receivers that come up on the menu - 622, VIP and VIP622 (without the DUEODVR) - same result. Thanks.

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EUREKA!!!
by Craiglhouse / December 11, 2012 10:37 AM PST

I woke up at 2AM a couple of nites ago, thinking, you know, I wonder if the remote address on the STB is set on the primary one, or did I change it previously due to interference with other IR devices.

Sure enough, I had set it to "4". I just reset it to "1" and IMMEDITELY the remote works. Just will take a while getting used to how the Smart Remote operates the functions of the STB remote.

Thanks for your efforts and patience. This might be valuable to others BTW...

Satisfied Craig in Santa Rosa

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Re: EUREKA!!!
by Samsung_HD_Tech Samsung staff / December 12, 2012 12:27 AM PST
In reply to: EUREKA!!!

Hi Craiglhouse,

Glad that you go it working! And thanks for letting me know that you got it resolved. I'll give this info to our product specialist.

HD Tech

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