Computer Help forum


Can;t get into my side of computer

by lady1051 / September 17, 2013 5:37 AM PDT

When trying to log on to my side (i share w/my husband) I get a message: "user profile service failed the logon" & "user profile cannot be loaded". I managed to get into safe mode and change the password, but am still getting the same message. There is a way to retrieve password w/ program they have, but I don't have the password saved to disk. Help!!!

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Clarification Request
I don't think that means wrong password
by volvogirl / September 17, 2013 5:45 AM PDT

But that the user profile or account got corrupted. You probably have to set up a new one. Your data should still be ok, you will just have to access it another way.

All Answers

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solution on another page
by merkat491 / September 17, 2013 7:10 AM PDT

If You past your message in browser search ("user profile service failed the logon") then on first page find solution Your problem (on producer page) - step by step. Happy

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recovery option used
by lady1051 / September 17, 2013 9:38 AM PDT

my friend came and in safe mode, put computer back to 2 days ago, and it seems to be fine now.

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