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Can't download upgrades any more

by mambo05hts / January 11, 2012 9:37 PM PST

without any changes to my operating system en settings i detected 12/01/2012 that i could not download upgrades any more. Every time i hit de green "download" button CNET displays an error message and tells me to contact CNET's techn support. Who can help me ?

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CNET Tracker and downloading update for Adobe Reader
by ABuffy39 / January 17, 2012 10:13 AM PST

For two days now CNET Tech Tracker has indicated I need to update Adobe Reader to v. 10.1.2. Adobe indicates download is finished. Even with FireWall and virus scanning off when doing so, I am still receiving message I need to update Adobe Reader.

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CNET Tracker and downloading update for Adobe Reader
by ABuffy39 / January 17, 2012 3:24 PM PST

I resolved the above problem by uninstalling previous version of both Adobe Flash Player and Adobe Reader; and then installing the latest version of both.

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RE: Can't download upgrades any more
by CNETSupport / January 20, 2012 4:48 AM PST

Hi mambo05hts,

I have converted your post into a proxy ticket in our support system so that we may better assist you; you should receive an e-mail to let you know that the ticket has been submitted, and another e-mail will alert you to our response, which you may expect within one business day.

In the future, you may submit support tickets directly through our support web site by following these steps:

1. Go to http://cnet.custhelp.com
2. Click on the "E-mail Support" tab.
3. Enter the e-mail address associated with your CNET TechTracker account.
4. Fill in the "Subject" and "Details" section with a description of your query or issue.
5. From the "Category" drop-down menu, choose the "CNET TechTracker" option.
6. Click the "Continue..." button.
7. Be sure to click the "Finish Submitting Question" button if none of the suggested links in the pop-up window help resolve your issue!

Thanks,
Jen
CNET TechTracker Support

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