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Can't download IE9

by compuldy / March 20, 2011 11:54 AM PDT

I tried downloading from the MSN home page. I tried downloading from Cnet..
this is the little window message telling me forget it.

C:\Users\XXXXxx\AppData\Local\Microsoft\Window\Temporary Internet Files\Content.IE5\9CFY01MP\BOIE9_ENUS_VIS[1].EXE

A required privilege is not held by the client.

The XXXXxx's is the name of my computer..Didn't think it was necessary to decifer the message..Can anyone help. I've gotten this message(A required privilege is not held by the client) when I've tred to download other stuff.
Thanks for any suggestions.
I have Windows Vista w/ IE 7 or 8. I loaded 8 but can't find where to verify that. Gateway (GT5670)

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by mopscare42 / March 20, 2011 12:29 PM PDT
In reply to: Can't download IE9

Click the orb-control panel-Programs and features-upper left corner under tasks- Click view installed updates, it takes a little time to populate.
Under Microsoft Windows it should show what IE version you have.
As for your other problem, I haven't a clue.
When I loaded IE9, I went to The IE9 download pops up. Once you hit download , it asks for version either 32 or 64 bit. I clicked my version and it loaded with no trouble.

Hope that helps.

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Tried This?
by Grif Thomas Forum moderator / March 21, 2011 4:42 AM PDT
In reply to: Can't download IE9

To determine which version of Internet Explorer you have, open IE, then click on "Help" in the upper left, choose "About Internet Explorer". It will tell you your version number.

As to installing IE9, clicking on the link below should take you to the Vista 32bit download page for the full, offline installer for IE9. (If you're using the 64 bit version of Vista, the download link is at the bottom of the page.) Download the file to your desktop.

Many of the downloads are the bootstrap installer which require you to be online during the installation. Any glitches online can cause issues.. The full, offline installer above doesn't require such.

And before installing IE9 from the file above, be sure to clean out all Temp files and Temporary Internet Files.. If you haven't scanned the computer for malware, please download the free removal tool from the link below, install it, update it, then run a full system scan and delete anything it finds.

Malwarebytes Antimalware

When that's done, RIGHT click on the IE9 installation file, choose "Run as administrator", then run it.

Hope this helps.


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Tried your suggestions
by compuldy / March 24, 2011 8:17 AM PDT
In reply to: Tried This?

thanks for the suggestions. None of the above worked. I could not download the Malwarebytes, got the same mystery message as above. I think I'm having problems that need an expert geek or a new computer. Today I was going to play a CD in the computer and the cd drawer wouldn't open either. Thanks for your help.

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Then Download Malwarebytes On A Second Computer
by Grif Thomas Forum moderator / March 24, 2011 9:02 AM PDT
In reply to: Tried your suggestions

Since it appears like you may have malware on the machine, try the steps below:

First, clear out all the Temporary Internet Files and files in your "Temp folder..

Now restart the computer into "Safe Mode with Networking".

Next, download ALL of the tools below on a friend or family member's, CLEAN computer and copy them to a CD or flash drive, then transfer them to the problem machine and use them while in Safe Mode.


First, after transferring it to the problem machine, run the following tool to help allow the removal programs below to run. (courtesy of Grinler at
There are 3 different versions. If one of them won't run then try to run the other one. Be patient.... as a black window should open, then close after finding all the background programs.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.




IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and SuperAntispyware installer and update files from the links below which you've also copied to a CD or flash drive, and transfered to the problem machine. Do NOT restart the computer after running Rkill.

Once downloaded and before transferring Malwarebytes and SuperAntispyware to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)

Malwarebytes Manual Updater link

Next, install and run a full system scan with the SuperAntispyware program and the manual updater from the links below. As before, you may need to rename the installer file to get the program to install.:


SuperAntispyware Manual Updater

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....

And after that, if everything's fine by you can't connect to the internet, then follow the procedures below to check your network "proxy" settings again.

Open Internet Explorer and go to Tools-Internet Options-Connection Tab. Click on the LAN settings button. IF there is a check mark next to "Use a proxy server for your LAN", uncheck it. Click OK. Then OK, again.

Hope this helps.


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Computer help forum: Can't download IE9
by joseph_4 / December 19, 2012 6:59 PM PST
In reply to: Can't download IE9

Thanks for this post, i will try that.

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