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Resolved Question

Can't download CNET programs with new Wndows 8

by krubby / November 25, 2012 9:57 PM PST

I JUST bought a brand new PC a few weeks ago and it came with Windows 8. Last night I tried to load 3-4 of the programs I had gotten previously of CNET and loved.

When I went to the download screen, and clicked the green 'download' button, nothing happened. I tried 2-3 programs. I then tried to reboot and start fresh.

I have 4 user accounts set up, but I am doing this while logged in as the Admin/Main account.

I have had Windows 8 for a few weeks, and I just keep running into quirky issues. I may post a few others as well, but I wanted to keep them in seperate threads.

Anyone else with Windows 8 hving the same issue? Is there any type of blocker I need to turn off or something?

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Clarification Request
What browser are you using?
by Lee Koo (ADMIN) CNET staff/forum admin / November 26, 2012 1:41 AM PST

Is it using IE9 or IE10?

Does it work with any other browsers?

Let me know so I can report it to the team.

Meanwhile, anyone with Windows 8 having this same issue?


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by krubby / November 26, 2012 1:51 PM PST

I am using IE 10 from the desktop (versus I think what is called Metro) screen. I have not tried other browsers.

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Thanks for info...
by Lee Koo (ADMIN) CNET staff/forum admin / December 5, 2012 2:43 AM PST
In reply to: Response

I will forward this to the team to bring this to their attention.

In the mean time, can you use Firefox or Chrome to download the programs?

BTW sorry about the delayed response, I will not receiving notifications for tracked discussions so I didn't know you responded.


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Having trouble with downloads
by omegadex / November 28, 2012 5:23 AM PST

Hey this isn't the exact same issue, but I've been having trouble with downloads as well

I have a HP Pavilion dv6
I got it a few months ago and just upgraded to windows 8 a few days ago.
After upgrading none of my downloads are finishing.
They'll get all the way up to 99% and then they just hang for about a minute.
Finally after that minute it seems like it finished, but when I try to open or run the file it says that it is corrupted and won't open.

I believe I'm using IE 10. I've tried with the full screen and the desktop version of the browser, they both do the same thing.

It does the same thing at my house and office so it can't be a router problem.

I've tried downloading about 10 different programs or files, any help would be appreciated.

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Can you give me some examples of the titles...
by Lee Koo (ADMIN) CNET staff/forum admin / December 5, 2012 2:48 AM PST

you were trying to download?

This help out greatly. And do the downloads work if you downloaded them using another browser?

I'm trying to narrow the issue down to a specific browser--mainly IE10.

Thanks for any information you can provide.


All Answers

Best Answer chosen by krubby

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I just got a Windows 8
by orlbuckeye / November 29, 2012 11:30 PM PST

laptop this week and I've used with not problems at all. I haven't had any problems downloading anything at all I've downloaded (Registry mechanic, Norton 360 from vendors ) and Firefox, Opera and Chrome from

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How about IE10?
by Lee Koo (ADMIN) CNET staff/forum admin / December 5, 2012 2:49 AM PST
In reply to: I just got a Windows 8

Did you download those programs using IE10?

Trying to figure if the issue is with IE10 and not other browsers.


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returned PC, have a new one
by krubby / December 5, 2012 4:02 AM PST
In reply to: How about IE10?

In the middle of this, I returned that Dell, got another Dell XPS 8500. It was actually a slightly different one, with the main change being the video driver.

regardless, I have since downloaded a few programs. So I think, at least for me, issue solved. I am not 100% sure WHAT was driving my issues with the prior desktop. maybe just had a few glitches. There were a few minor 'weird' issues I ran into.

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Thanks for following up on this!
by Lee Koo (ADMIN) CNET staff/forum admin / December 5, 2012 4:08 AM PST

Glad to hear you are able to download the programs. The Download team just did a test using IE10 with Windows 8 and they had no issue downloading from our site.

Gremlins in first computer? Wink

Again thanks for following up!


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