First, try to get another browser installed on the computer so you can use it as a backup. Personally, I like Firefox, but any secure browser will do. Here's a link to the Firefox site:
If you are using Internet Explorer, XP's SP2 puts up some warnings for all downloads. The new "Information Bar" which pops up at the top of the screen allows you to download but blocks the downloads initially till you select to "Allow" them. Please change these settings and it should work:
While in Internet Explorer, click on "Tools" in the upper left, choose "Internet Options". When that loads, click on the "Security" tab, then click on the Internet icon (the world globe), then click on the "Custom Level" button. When that loads, scroll to the "Downloads" section and place a CHECK mark in the "Enable" box for "Automatic Prompting For File Downloads". (If it's already at "Enable" try selecting "Disable".) Click OK, Apply, Ok, etc.
Here's the Microsoft KB about it:
How to configure Internet Explorer automatic download prompts on your Windows XP Service Pack 2-based computer
Hope this helps.
I'm having some trouble donwloading lately. I first noticed it when I wanted to download an update to ZoneAlarm Pro, and it has since happened often. I click on the update button, which takes me to a page that says if your update doesn't start within so many seconds, press here. Well, nothing happens, so I press here, and nothing else happens, ever. No matter how many times I press it. I have tried adjusting my security levels to bare minimum, have set all firewall settings to off, and still same result. Could this be a conflict with XP SP2? Seems like this cropped up after I installed it. The SP2 firewall is off. Any ideas??