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can't create emachines system recovery DVD

by dug_ / July 11, 2005 1:27 AM PDT

Hi, I know this isn't the emachines tech support, but seeing as they just dodged my question instead of helping me, and many here have emachines, I was wondering:

Anyone else have a problem creating a system recovery DVD? Mine hangs on the last burning step with the message "Finalizing DVD". It hangs like that for hours. If I go to click on abort the whole computer locks up. I've tried it twice now using DVD+R discs. We have a new emachines T6410 bought Saturday from CompUSA.

I'm wondering if I have a defective burner. If so could I return it to CompUSA for a full refund? I don't want to bother with shipping to emachines or warranties or stuff like that.

By the way the LCD monitor we got had dead pixels too. Luckily we were able to return that. I've can't believe how common this dead pixel problem is.

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With HP
by Alan Copeland / July 11, 2005 2:43 AM PDT

Recovery DVD I was told itcould take 15 minutes and it actually took nearly ah hour. I would start over and find a book to read or a show on the tube; anything to take your mind off it.

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this a common problem for solution so far...
by nerdyboy1234 / July 11, 2005 2:52 AM PDT

however...they may send u a recovery cd

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thanks, used Nero directly to backup drive to DVD
by dug_ / July 11, 2005 5:07 AM PDT

Thanks, I got a second message saying they would send me a recovery Cd if I needed. It's still a little strange that they don't just include one with the computer like everyone else does.

Luckily, I was able to use Nero (included with computer) and burn a backup of the drive to DVD (the whole drive, not just the files). So at least the DVD burner does work fine.

I'll paste the 2nd response I got from them in case it is helpful to anyone else. I got the impression that maybe the system recovery utility only works with CD-R discs.

The first thing you can try is to burn on a regular DVD just to check
the DVD drive is faulty.

If it shows the error that a recovery media has already been created,
then I suggest resetting the Recovery Media Creator.

Use the following steps to reset Recovery Media Creator.

1. Download the ResetRmc.exe file to the desktop. This is available
from the Gateway Web site at:

2. On the desktop, double-click the ResetRmc.exe file.

3. In the WinZip - Password for file: ResetRmc.exe dialog box, type
following password and then click OK: G8way!

4. The needed files extract to the C:\Cabs\ResetRmc folder. From the
Start menu, click Run.

5. In the Run dialog box, type: C:\Cabs\ResetRmc\ResetRmc.exe. Click
Note: This is a very small file that executes extremely fast. You may
not notice anything happen after running the file.

How to Burn a Backup Copy of Medialess SoftThinks:

1. Start Recovery Media Creator
2. Click on Start Creation

Note: If the Recovery Media Creator has already made backup recovery
CDs, it no longer works. Only one set of backup recovery CDs can be

3. The next screen varies; depending on what kind of media burner
is installed in the computer.

*** If the computer has a CD burner drive, in the Recovery CD/DVD
Creator window, click on Yes.
Note: The number of blank CDs required varies from system to system.

If the computer has a DVD burner drive, in the Recovery CD/DVD Creator
window select Number of CDs required and then click OK.

4. The Recovery CD/DVD Creator lists the files to backup.
5. At the Recovery CD/DVD Creator window, label a blank CD-R disk as
outlined, and then insert the disc into the optical drive. Click OK.

Note: Currently only CD-R discs can be burned using the Recovery CD/DVD
Creator. If there is a CD-R disc in the drive, there will not be a
prompt to insert a blank CD-R disc.

6. The Recovery CD/DVD Creator writes the files to the CD-R media.
7. The Recovery CD/DVD Creator runs a Cyclic Redundancy Check (CRC) on
the CD to verify that it burned properly.

Note: If the CD does not burn properly, a prompt to re-burn the CD

8. The Recovery CD/DVD Creator lists the files to backup for the next
CD. The process of listing the files to backup, prompting the customer
to insert a blank CD-R disk, writing the files to the CD-R, and running
a Cyclic Redundancy Check (CRC) on the CD occurs for each CD in the CD
set until all CDs have been successfully made. The number of CDs
varies from computer to computer.
9. Once all CDs in the CD set have been successfully made, in the
Recovery CD/DVD Creator window click OK.

In the event that you are able to make regular DVDs, there is a
possibility that this issue may reside with the hard drive. We could
further verify the issue by creating an ISO image with the drivers and
applications on to a CD.

Create my Drivers and Applications CD(s) - Create ISO images:

Recovery Media Creator - Create ISO images:

If this fails, it is most likely that the contents of the hard drive
corrupted. We could send in Recovery CDs free of charge for your

Should you want to obtain the Restore CD, please consider the following
information below.

1. Serial number of your system located behind the computer,
2. Model number from the front of the computer tower,
3. The purchase date, the purchase store and
4. Your contact information, such as the shipping address (street
address, including city, state, and zip code), your full name, home
phone number and any other applicable information regarding you.

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I bought a T6212
by stonehkm / July 13, 2005 3:15 AM PDT

from eMachines and they supplied 6 blank CD-Rs. At no point during set up did DVD get mentioned. My recovery discs burned without a problem to only 4 CD-Rs and too about 15 minutes. It is just a copy of the recovery partition on the hard drive to use if the HDD is formatted and you can't use the partition to do a recovery. Otherwise all recoveries (if any) are done from the recovery partition.

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Time for another Consumers Vs BS Retailer law suit
by MadVsMadd / September 30, 2015 9:48 AM PDT

Can't get any support over the phone, Say the number on my machines are wrong but have been in account since 2012. Keep wasting DVD with 0x9411 error and no back up software other than that on drive. Since the copies on drive do not work, can't be burned to disk and no hard disk copy included. Is this not a violation of the terms of sale, to me the retailer that did not get all the I purchased and Microsoft as their product was not distributed properly. Just get pissed that it is always the consumer that gets screwed. Oh they will sell me system recover disks. Did that with HP sent me wrong ones for 30 buck!

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That's an easy no. 9 years later.
by R. Proffitt Forum moderator / September 30, 2015 9:53 AM PDT

You are well out of any warranty or time that you could claim this.

It's been 9 years since the post was made so it's well over any reasonable claim period.

That said, I find old PCs have trouble making DVDs. I've have extremely good luck by using a new USB DVDRW.

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