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can't access LG smart recovery boot

by Oferas / February 10, 2013 3:03 PM PST

Hi, I own LG T380 laptop with windows 7. After installing Windows 8 (with format) I tried to downgrade back to Windows 7, but couldn't. I can't access smart recovery (f11) and access the backup partition. What can i do?

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Clarification Request
I have the same issue with my LG c400 :(
by aalio0 / April 19, 2013 3:06 PM PDT

Dear Kees,

I just read all previous conversation on this topic and download the recovery software from your site as well. But i need to ask that there is a hidden partition with the name of 'Lg Smart Recovery' having the weight of 10gb almost is there when i go for new windows. I have recovery files in my hard and on dvds. So, what steps do i apply to get my lost OS and files.


All Answers

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Re: back to windows 7
by Kees_B Forum moderator / February 10, 2013 3:58 PM PST

Yep, the install of Windows 8 overwrites the boot sector, so it doesn't know any more about the smart recovery of a previous OS. You'll have to reinstall from the recovery disks (DVD's) you made or order them with LG. And you must erase the drive (DBAN, free) before that reinstall.


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back to windows 7
by Oferas / February 10, 2013 9:42 PM PST
In reply to: Re: back to windows 7

Thanks for the answer Kees,
I made backup with windows 7 image backup tool but when i restored it I still couldn't access smart recovery.
Regarding the DVD, I don't have it so i'll contact LG. Isn't there a way to restore the drive from the hidden partition?

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Re: restore from hidden partition.
by Kees_B Forum moderator / February 11, 2013 1:43 AM PST
In reply to: back to windows 7
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Made a progress
by Oferas / February 14, 2013 5:02 AM PST

Hi Kees,
I managed to make some progress. I used "ACTIVE LIVE CD", it's a WINPE based tools.
With the "File Recovery" I copied the files from the second hidden partitions. There are 3 important files :
Backup.wsi , backup.v000 and backup.001. I managed to get my hands on " LG Smart recovery center" boot CD. There is a built in smart recovery on that CD. I opened it and restored the factory image.
But f11 is still missing, do you have any idea which files (boot) i can use from the first hidden partition?

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by www-URTech-ca / February 20, 2013 9:08 AM PST
In reply to: Made a progress
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The content is not from LG and could be malware.
by R. Proffitt Forum moderator / February 20, 2013 9:14 AM PST

Can you supply this content from a LG site?

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