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Can't access anything on my desktop, control panel, etc.

by littleislandgurl808 / April 20, 2010 9:29 AM PDT

my son has an HP netbook with Windows XP. For about the last 3 weeks, he's been getting security pop-ups saying his computer has been infected. i'm not sure if he accidentally clicked yes or ok but now we don't have the pop-ups but we can't access anything. I need help. I'm not really a computer genius so all the help would be appreciated. i forgot to mention, we have AVG as our anit-virus program and it found a trojan virus and was supposedly deleted and fixed.

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Re: Can't access anything on my desktop, control panel, etc.
by Tufenuf / April 20, 2010 9:35 AM PDT
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Still Having Issues

I went to that link but don't know where to start. HELP!

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Re: Still Having Issues
by Tufenuf / April 20, 2010 11:24 AM PDT
In reply to: Still Having Issues

littleislandgurl808, You would start here:1 and 2 are very important in the removal process.

Automated Removal Instructions for XP Security Tool 2010, XP Defender Pro, Vista Security Tool 2010, and Vista Defender Pro using Malwarebytes' Anti-Malware:

1.For the first part of this removal guide you will need to use a different computer than the infected one. This is also a tricky rogue to remove, so please follow the instructions carefully. If you are concerned about whether or not you can do this, do not be, as I have made these instructions easy to follow for people of any computer expertise.

2.From another computer, please download Malwarebytes' Anti-Malware, or MBAM, and the reg files from the following locations and save it to an external media such as an external hard drive or a USB flash drive. We will then use the external drive or flash drive to to transfer these files to your infected computer. If you do not own a USB flash drive, you can get one from any local or online computer store for a small price. Some examples of good and cheap ones can be found at Newegg and Best Buy. The files that you should download onto this device are:


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A well known scam
by Jimmy Greystone / April 20, 2010 9:36 AM PDT

A well known scam program, and it has been around for a long time. Head on over to the virus and security forum here and I'm sure you'll be able to find plenty of people in a similar situation.

Once you get that cleaned up, print this off for yourself and your son. Main thing to pay attention to is the do and don't list, but the others may prove useful.


The more of these suggestions you follow, the fewer problems you should have. They won't solve any existing problems you have, but if you follow them all you should be able to avoid virtually all problems in the future.

Things you should NOT do
1: Use Internet Explorer (1)
2: Use any browser based on Internet Explorer (e.g. Maxathon and MSN Explorer)
3: Use Outlook or Outlook Express (2)
4: Open email attachments you haven't manually scanned with your virus scanner
5: Open email attachments you were not expecting, no matter who they appear to be from
6: Respond to spam messages, including using unsubscribe links
7: Visit questionable websites (e.g. porn, warez, hacking)
8: Poke unnecessary holes in your firewall by clicking "Allow" every time some program requests access to the Internet (3)
9: Click directly on links in email messages
10: Use file sharing or P2P programs
11: Use pirated programs

Things you SHOULD do
1: Use a non-IE or IE based browser (4)
2: Always have an up to date virus scanner running (5)
3: Always have a firewall running (6)
4: Install all the latest security updates (7)(8)(9)
5: Delete all unsolicited emails containing attachments without reading
6: Manually scan all email attachments with your virus scanner, regardless of whether it's supposed to be done automatically
7: Copy and paste URLs from email messages into your web browser
8: Inspect links copied and pasted into your web browser to ensure they don't seem to contain a second/different address
9: Establish a regular backup regimen (10)(11)
10: Make regular checks of your backup media to ensure it is still good (12)

Being a considerate Internet user & other online tips
1: Do not send attachments in emails (13)(14)
2: Do not use stationary or any other kind of special formatting in emails (13)
3: Do not TYPE IN ALL CAPS (15)
4: Avoid texting speak or "l33t speak" (16)
5: Do not poke sleeping bears (17)
6: Do not use registry cleaners/fixers/optimizers (18)(19)

Offline tips and suggestions
1: Avoid buying Acer, HP. Compaq, Gateway, and eMachines computers (20)(21)(22)(23)
2: Avoid sub-$500 systems that aren't netbooks or part of some limited time price promotion (24)


(1) Sadly sometimes this is unavoidable, so only use IE when the site absolutely will not work with any other browser and you cannot get that information/service anywhere else, and only use IE for that one specific site.
(2) Outlook and Outlook Express are very insecure, and basically invite spam. The jury is still out on Vista's Windows Mail, but given Microsoft's history with email programs, extreme caution is advised. Possible replacements include Mozilla Thunderbird, Eudora, The Bat, and dozens of others.
(3) When it doubt over whether or not to allow some program, use Google to find out what it is and whether or not it needs access to the Internet. Otherwise, denying access is the safest course of action, since you can always change the rule later.
(4) On Windows your options include: Mozilla Firefox, Seamonkey, Opera, Flock, Chrome, and Safari. I would personally recommend Firefox with the NoScript extension for added security, but it the important thing is to pick one and use it instead of IE.
(5) AVG Free and Avast are available if you need a decent free virus scanner
(6) XP/Vista's firewall is probably good enough for 99% of all Windows users, but other options include ZoneAlarm, Outpost Firewall, and Comodo. If you have a router with a firewall built into it, there is no need for any of the aforementioned firewalls to be running.
(7) Microsoft's usual system is to release security updates every second Tuesday of the month.
(8) Use of Windows Update on Windows operating systems prior to Windows Vista requires Internet Explorer, and is thus a valid exception to the "No IE" rule.
(9) Service packs should ALWAYS be installed. They frequently contain security updates that will ONLY be found in that service pack.
(10) You can go with a full fledged backup program, or simply copying important files onto a CD/DVD/Flash drive.
(11) I'd recommend a tiered backup system. For example, you might have 5 rewritable DVDs, and every day you burn your backup onto a new disc. On the 6th day, you erase the disc for Day #1 for your backup, and so on so that you have multiple backups should one disc ever go bad.
(12) Replace rewritable CDs and DVDs approximately every 3-6 months.
(13) These dramatically increase the size of email messages (2-3X minimum) and clog up email servers already straining to cope with the flood of spam pouring in daily.
(14) If you want to share photos with friends/family, upload them to some photo sharing site like Flickr or Google's Picasa Web and then send people a link to that particular photo gallery.
(15) This is considered to be the same as SHOUTING and many people find it to be hard to read along with highly annoying.
(16) Unless the goal is to make yourself look like a pre-adolescent girl, or someone overcompensating for their gross inadequacies, and you don't want people to take you seriously.
(17) Most REAL hackers are quite content to leave you alone unless you make them take notice of you. No dinky little software firewall or consumer grade router is going to keep them out of your system. So do not go to some hacker website or chat room and start shooting your mouth off unless you're prepared to accept the consequences
(18) Most of these programs are scams, and sell you something you don't need. Most of them report non-issues in an attempt to boost the number of "issues". Sometimes using these programs can lead to a non-functioning computer.
(19) The Windows registry is not some mystical black box of untapped performance tweaks for Windows, that will lead to untold improvements in system performance. Most of the tweaks will lead to very modest performance gains of 1-2% tops, and probably less than 10% all combined. There is also a good chance that you will render your system unbootable if you make a mistake when editing. Registry default settings are set that way for a reason. Just do yourself a favor, and forget you ever heard of the Windows registry unless you are a computer programmer/debugger and your job requires knowledge of the registry.
(20) Acer now owns Gateway and eMachines
(21) HP owns Compaq
(22) Hardware failures seem far more common with these brands than can be considered normal
(23) These companies use cheap labor in Asian countries were working conditions are often what would be considered sweat shops, and are run by brutal dictatorships, which you are supporting by buying from these companies
(24) If you just do some simple math, and realize that the cost of individual components like the CPU are around 25-33% of the total retail cost of the system, and everyone involved in the making and selling of the system is looking to make a profit, how much money can they possibly be making on each system. And if you're only making a few pennies on every system, how much quality control do you really think is going to go into the manufacturing process?

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your comments
by photobug41 / October 17, 2010 6:06 AM PDT
In reply to: A well known scam

I just lost all I had written so will start over again. I am interested in your comments on what NOT to do and have some questions. I have been using Outlook Express pretty problem free for years so I wonder what you think is a problem. I have FIOS and it is a pain to go to the website because you can only keep some stuff before you run out of space and there is no way to organize saved emails. I delete the SPAM from the website and forward what gets through to OE and block the sender. I never open attachments from unknown sources. We get McAfee free with FIOS and I have to admit that it never seems to find anything! I am having problems with my Dell Dimension 8300 and have posted questions on the Dell forum here.

I have not installed SP3 or IE 8 since Verizon says that would cause a problem with a network. Somehow. IE 8 was installed on a computer in the network so we can't add SP 3 to that computer. Should I install SP3 on my nonworking computer? There were several programs I could not install in safe mode and I think SP3 would not install either.

Re; computer brands--you mentioned several brands you would not buy. We have had problems with all 3 Dells we have had (the first 2 died within 3 years and tech help was horrible)so I hesitate getting another one. I have thought of having one built for me, but would need good tech help in knowing what to get installed--processor, motherboard, video card etc. I use it for Internet and photography. Any suggestions??

Thanks for your input.

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