This is a warranty issue. Return the product if they fail to correct it.
I was going to note the old XP MSUAA issue but I can't see where Windows XP is in the mix.
I have a embedded Sound Card [Realtek ALC889] in my Gigabyte MoBo GA-790FXTA-UD5, I'm running Realtek HD Audio.
My 2 Issues are:
1) Installed Realtek Driver Package does NOT give me the Option for my 5.1 Surround Sound System, it does give me 5.1 Surround but it SHOWS their Setup with Side Speakers, and NOT Rear Speakers (Grayed Out) which is what I have, so it doesn't Sound Right, How Can this be corrected??
2) Having another Issue where I can't get my Full 5.1 Surround Speakers to Setup correctly. When I open the Realtek HD Audio and click TEST, it only Plays the Front Speakers, but I can't hear the Sub, Center, and Rear x2 in that Test?? The Speaker System works fine when I go to WMP, and when I play a CD. I'm Stumped (of course I'm still a bit of a Noob on 'puters too, LOL)
Logitech Z-5300e Surround THX