Samsung forum

Question

Can my stolen smart Tv be tracked down through the internet?

by GrayRaine57 / June 27, 2012 5:07 PM PDT

Hello, I have a question!

2 months ago my samsung smart tv was stolen from me and I still had my Netflix account app on my tv when i was robbed.
So all you have to do is touch the netflix button to open netflix and it is still under my name on the device.

Just today, I checked our recently watched activity when we logged into our account on our computer.
We found a program in our recently watched history that we did not watch. It made my stomach turn, someone using our account without our permission AND realizing someone was using our account on our stolen tv.

We called and left voice mails with our detective, who said he could not help us in the past because we did not remember our serial number for our tv! All we have is our receipt and the fact that our netflix account is still on our smart tv that was stolen.

We called netflix and they were able to tell us that our account was accessed from a samsung 7000 series smart tv, which is the tv that was stolen from us!

Does anyone know if netflix or police should be able to trace where the tv is and where this is coming from?
Shouldn't they be able to find out the name and address of the person from their internet connection and the fact they accessed our netflix account on the tv?

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All Answers

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Answer
change your password at once

They can then control your account, change your email, confirm address and password changes and then purchase movies and have them sent to a drop box they control.

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Answer
Mac address

I would advise everyone to register & get a Mac address...you should be able to do this with your internet provider...this way when they go online it will track where the TV is located...not sure what they can do for you; however, continue to discuss this with the detective that's working your case...I wouldn't change anything with Netflix & hopefully by contacting them they can control your account to ascertain a physical address for the police...good luck

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