I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.
My less than 6 mo. old "Smart" LED TV (UN46ES8000FXZA) simply died. You can hear its power-to-display relay click on and off every several seconds. No picture at all. This is my first non-Sony in decades: ALL of which were flawless. I should have bought the Sony ....
Samsung customer service is total failure (providing no assistance whatsoever), be it by phone, e-mail, and as a cautionary tale: Anyone who uses their "chat" is just committing temporal suicide. Their call and chat centers have the most ignorant and incompetent people I've dealt with (as an IT Director, I deal with like call centers regularly).
I sincerely find it difficult to believe that this problem is the capacitor issue that Samsung was litigated against. NO - this is not a power issue to the TV.
MY QUESTION: How do I get my money back for this lemon? I know perfectly well that the incompetent service monkeys will either radically shorten the unit's life (assuming they don't kill it ...) simply by opening it up.
All I want is for Samsung to come get this giant, expensive paperweight out of my house, write me a pro-rated-for-my-use check, and I'll never bother with any Samsung products again.
Or, do I have to gather up an army of attorneys to make this happen? I really don't want the unit in my house at this point.