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Can I break my contract with Verizon?

by Venion / April 2, 2008 3:01 AM PDT

Hello, I'm curious if it's possible to break my one year contract with Verizon.

Through this one year contract we are getting Television, Phone, and Internet. We ordered it back in July of last year but have been having severe problems with our internet ever since we moved here.

Ever since we moved here we've been having issues with the internet, we have been paying for the 1792Kbits/sec download and 448Kbits/sec upload package for the Verizon DSL.

Ever since we moved here we have been getting constant disconnects and even some days where we'd not have internet all together. We are on the phone with Verizon at minimum 3 times a month because the internet will die, or have disconnect problems.

Whenever we would have problems we'd call up Verizon and it would be a temporary fix that lasted maybe a week or two before acting up again.

We have also until just recently only been getting around 900-1000Kbits/sec on our download rate, yet the upload has been the same as it should.

In addition to having to be on the phone multiple times with Verizon about our internet problems that have been going on almost a year now. We have had several technical support people down here to find issues, three of the four have found problems outside our home that have been there since the beginning and each time they fix it, something gets better with our internet. (recent person who came out here to fix something actually made our download rate go up to where it should have been from day one of DSL purchase)

The thing that irks me the most is that the latest technical support person who came down here, as even with the download rate where it should be we were facing frequent disconnects every day, said that the problem is the DSL line running to us is to small for high speed internet thus why we have been having disconnect issues for almost a year and that Verizon most likely will not fix the issue because it would mean running all new line to our area.

Well, I called up Verizon and sure enough, they will not run new line down here so that we can get the high speed internet, which is what I signed up for in my contract, to work properly. They also switched us over to low speed DSL (864Kbits/sec download and 160Kbits/sec upload) because we wont get disconnected with it. We cannot switch back to the high speed because "it's unstable" yet they wont fix the problem to make it stable.

A few things annoy me about this:

A) I signed up for high speed internet, not this horrendously slow 864Kbits/sec download.

B) They wont fix the problem even though it's completely on their end.

C) They waited almost an entire year, despite us constantly calling them every month about the problem and multiple technical support people coming over.

I seriously do not want to wait till July in order to get decent download speed on my internet.

Is this grounds enough to break the one year contract without penalty or am I forced to suffer slow internet till July?

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Call them
by R. Proffitt Forum moderator / April 3, 2008 1:12 AM PDT

You'll have to call them and say, "perform" or I'm gone.

Don't yell, lose the temper, etc. Just calmly say you've worked with the tech support for a month and "it's not working still."

You don't have to do more than this. Then and if they won't break it then you announce that you are displeased that it's not working and you will not be paying them another dime. You will be burning your bridges so be sure you can get other phone services.

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The Verizon DSL Contract
by mnewsome / October 9, 2010 10:39 AM PDT
In reply to: Call them

Looking for the actual contractual obligation of verizon for its bandwidth. Just learned that they have been stealing 1/3 of the bandwidth I thought I was getting. Is DSL a public utility like the phone where the service level agreement is know to government agencies? Seeking guidance on how to fight now that I have connected with a forum of other victims of this scam.

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This is a dated post.
by R. Proffitt Forum moderator / October 9, 2010 10:50 AM PDT

You need to avoid old posts as the advice changes with time.

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This might help...
by Covad_Rep / April 30, 2008 5:30 AM PDT

I am a Covad representative. If you'd like, check out some of our products. We offer a 30-day satisfaction guarantee with everything we sell. Call me @ 866-656-8757 ext 6291, see what I can do to help. Anyways, if you have Verizon Fios, this might help. If not, I dont know.

Escape Your Verizon Wireless Contract Without An ETF
New administrative fee hike allows consumers an out....
11:12AM Tuesday Apr 29 2008 by Karl

If you're a Verizon Wireless customer looking to get out of your contract without paying an early termination fee (ETF), users at Slickdeals (via the Consumerist) highlight your latest opportunity. When Verizon changes the prices or fees on your bill, your customer agreement technically allows you to exit your contract within sixty days without paying an ETF.

source of info:

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