.....but the manufacturer warranty is 12 months, why would it last for the length of your cellular contract ?? I don't know any similar electronic device that has a warranty longer than that. I have never had an issue with any Samsung product and I suspect that most people agree.
I am not suggesting that you may or may not have a legitimate claim, but your experience is not typical in my opinion. Sorry to hear of your troubles though.
SAMSUNG Cellphones will not last your contract!
And their service is the worst
They fix the phone based on the initial fault and send it back without checking to see if it is fixed.
Then you send it back in a second time and two weeks later they haven't even looked at it.
They get thousands and thousands of faulty phones in for repair every day and cannot keep track of where the phones are.
Buyer be ware if you get a Samsung Galaxy phone pay for the insurance which replaces the phone for any issue because they will not last the contract period of 3 years.
My Galaxy note was 14 months old and stopped ready the sim card.
Now I'm 5 weeks without the phone which is in for the second try to fix it.
Stay away from Samsung their service department is so busy they cannot help their customers.