So i went ahead and bought 1 server from burst and last week it crashed for hardware failure, just a month old server crashed. Luckily I had backup secondary harddisk.
The Tech was good and supporting, but I wonder what kind of hardware they use, which crashes so soon.
This is there response....
The drive that the server is booting from has failed, running fsck did not fix the errors so the server will need to be reinstalled onto a new drive.
Please choose from the following options:
Option 1. BurstNET may assist with data recovery for the rate of $65.00 an hour. This is billed in 15 minute increments. BurstNET cannot guarantee full, or even partial, recovery should the server(s) data be corrupted or compromised, but will work to the limit of their abilities to restore data.
Option 2. BurstNET may reinstall on a new hard drive, mount the old primary drive as a slave and allow the customer to retrieve/restore data. After 72 hours the physical drive will be removed from the reinstallation.
Option 3. BurstNET may reinstall on the current primary/new hard drive, all necessary backups have been completed successfully by the customer. The customer will retrieve/restore data without assistance from BurstNET.
Hardware Failure: All operating systems, supported and non-supported, as well as software/configurations installed prior by BurstNET, will be reinstalled at no additional cost to the client, in the case of failed hardware.
Further information regarding BurstNET Managed Services Definition & Backup Policy can be viewed at: http://www.burst.net/policy/managed.shtml